It was the second time that I stayed in this house. It is clean and comfortable house, however the customer service is bad. I needed to heat the pool but they would not do it for me (even after I agree to pay the extra fee). I contacted the management company and Gabriela was very rude to me and did not solve my problem. The host answer my request after my stay there. I don't want to imagine what would happen if I had an emergency and I needed to contact them.