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Reviewed 6 April 2018

Beautiful resort but arrived to construction vehicles and renovations underway resort appeared to be understaffed as wait times were long Before I had a chance to air my grievances was called by manager to let me know that my stay was going to be comped first time in all my years of traveling where a company did the right thing voluntarily. The resort did have some exceptional employees Cassandra at the front desk was so hospitable and attentive upon check in and Trevor and Marcus at the pool could not have worked harder and really went above and beyond. Although the trip was not perfect I do plan on returning in the near future to experience this resort for its true potential

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
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1  Thank tinotufts98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa T, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded 7 April 2018

Dear tinotufts98,
Thank you for the time you took to provide us with your feedback and for the shout outs to our team members who helped make your stay more enjoyable. We truly regret that your stay was not perfect. We experienced some unforseen construction and delivery delays so we apologize for the inconveniences we caused you. We do hope you will give us another opportunity to show you the Cheeca our guests have been enjoying for over 70 years. Thanks again for writing.

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Reviewed 6 April 2018 via mobile

I found it amazing...great views and great food met the GM Bob...what a great guy... answered all our questions...like everyone who works there so friendly...would go back in a heartbeat ..very clean and lots of activities...sushi was the best and couldn’t possible get any fresher...great evening with drinks on beach and sunset unreal

Date of stay: April 2018
Trip type: Travelled with family
Thank rmbix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa T, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded 7 April 2018

We’re so pleased that you had a great vacation and found Cheeca Lodge & Spa to be amazing. We’re glad you were able to enjoy great sushi and took advantage of the many activities we have available. Thanks again for the great review and recommendation and for the kind words about our friendly team members. We hope you will come back soon for a return visit. Our beautiful sunsets await you!

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Reviewed 6 April 2018 via mobile

Currently staying at Cheeca Lodge. Understandably, they are still recovering from Irma and some aesthetic issues. Hurricane recovery is obviously a very long process but the resort looks more beautiful every day. The management is aware of some items needing attention & they are very on top of addressing them. We could not be more pleased with the attention to detailed service. When staying at such a fine resort, there are certain expectations. The management exceeded our expectations & we highly recommend this resort to anyone looking for a first class vacation. Ben at Atlantic’s Edge was outstanding. Alex & Chris at the front desk were very compassionate to our needs. Bob, the general manager, truly cares about the resort & the happiness of the visitors. We will definitely return & look forward to the completion of the many upgrades underway, such as the 3rd pool which will be oceanfront. 5 ⭐️

Date of stay: April 2018
Trip type: Travelled with family
2  Thank TG4T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa T, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded 12 April 2018

Dear TG4T,
We’re thrilled you are enjoying your stay with us here at Cheeca Lodge & Spa. We can’t tell you how much we appreciate your ‘first class service’ review. We have worked hard to bring Cheeca back, and it’s so rewarding to have guests back at long last. Thank you for the great review and for the shout outs to our team members. We look forward to welcoming you back to our island home soon!

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Reviewed 5 April 2018 via mobile

Cheeca Lodge literally just opened after the hurricane and, never having been to the Keys, we felt good about taking a chance and spending some tourist $$ there. They are, of course, still working out the kinks, so you need to go aware of that for now and expect a few bumps in the road. Having said that, this place is AMAZING. Everyone is nice - many staff members conveyed how happy they are to be back at work and how terrific Cheeca was to them in the interim. The property is beautiful, high-class, yet totally laid back. They also went out of their way to deal with the reopening glitches. Can not wait to go back. And a big shout out for Xiomara, who runs the kids camp. My 5 year old son loved her.

Date of stay: April 2018
Trip type: Travelled with family
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa T, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded 6 April 2018

Dear Amy S,
Thank you for the big thumbs up on your recent stay with us here at Cheeca Lodge & Spa. We appreciate your patronage and so do the Keys overall after our journey back from Irma. We’re thrilled you found Cheeca to be amazing, and we appreciate your kind words about our team members as well as the shout out to Xiomara. We hope you will come back soon! Thanks again for writing.

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Reviewed 4 April 2018 via mobile

We had heard great things about Cheeca and were a little worried about visiting just after they reopened. The renovations are fabulous!!!! Stayed in ocean front suite 408 and don’t want to leave. We are booking our trip for next year already. Our children are 8 and 9 and love that they can roam around from pool to beach and game room while we relax. We really enjoyed renting paddle boards and kayaks (free) and venturing around. The fishing pier and low tide shelling were highlights as well. The new sushi restaurant was amazing as was the new brick oven pizza. From the moment we checked in we felt relaxed and well taken care of here. The rooms were newly decorated and extremely clean. The private terrace was so nice after the kids went to bed we could relax and enjoy the moon rise over the Atlantic. Can’t wait to come back!!!!

Date of stay: April 2018
Trip type: Travelled with family
4  Thank melissafradenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa T, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded 4 April 2018

Dear Guest,
We’re thrilled you had a fabulous family vacation in paradise here with us at Cheeca Lodge & Spa. We’re so glad you like the new Cheeca and that your children enjoyed all of the activities we have to offer. We’re also pleased you enjoyed our new restaurant concept and all of our new menu offerings. We wish you didn’t have to leave us, but we’re so glad you are already making plans to come back. We look forward to welcoming you back again soon. Thanks for writing.

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