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All reviews great location serenity pool cero bodega adult pool poolside restaurant duval street resort fee beautiful hotel front desk staff nice balcony within walking distance pool side rooms are large few blocks trip to key west per day old town
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Reviewed 17 September 2018

This was our second time at The Marker and I have to say we were disappointed.

Booked the same type of room as last year but was given a room on the first floor behind the shops that are behind Schooner Wharf bar - thus there was no view except the two tanks (which were also making noises) - and the back of the stores. I mentioned this and was told it was the only room available.

The bathroom had a swampy smell from either the sink or the toilet.

The 'quiet' pool was closed one day for an employee function; the guest were not notified. Seems they would have told us, however, there were actually very few people in the hotel.

The Elizabeth Street gates were working randomly which meant walking to the hotel lobby for entrance.

I know these may seem trivial. When I'm on vacation, I expect things to be working and to be notified when they are not and to be treated as a valued guest.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank 927kerrys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarka T, General Manager at The Marker Waterfront Resort, responded to this reviewResponded 18 September 2018

Dear Caramia S,
Thank you for taking the time to share your thoughts about your recent stay at The Marker. We are disappointed that we did not live up to your expectations on your returned visit, as we want all of our guests to have a positive experience on each stay. Your comments are greatly appreciated, and we will use them to insure that future service is up to our high standards. All of us hope we will have the opportunity to welcome you back and "knock your socks off" on your next trip to Key West.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

Great localization, staff and accommodation. Beside that, very silent. Nice pool.

We spend about 2/3 days at The Marker.

Definitely we will stay there again.

Absolutely no complaints at all.

I really like this place!

Date of stay: September 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank erfarias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NathalieP2818, Front Office Manager at The Marker Waterfront Resort, responded to this reviewResponded 15 September 2018

Dear Erfarias,

Thank you so very much for your lovely review! We're so happy to hear you enjoyed our location and that our staff were accommodating! Thank you again for writing such a detailed review of The Marker. We do hope to see you again soon!

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Reviewed 6 September 2018

Stopped here on a whim and could not have been more pleased. Luna was our bartender who charmed and entertained while we visited with other guests. Had our first taste of Estrella Damm Beer upon Luna’s recommendation and will definitely return for more beer and the buffet.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarka T, General Manager at The Marker Waterfront Resort, responded to this reviewResponded 6 September 2018

Dear Lisa S,
Such an insightful sentiment as "Great Staff" is a great way to characterize The Marker! All of us thank you for your nice review, and we would love to welcome you again soon.

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Reviewed 6 September 2018 via mobile

Met up with friends for lunch at The Marker. Remarkable bartender Tom Luna takes care of tending bar, serving drinks, taking food orders, serving meals, stocking the bar, and so much more--all the while with a smile and story from his past. Speaking of food--it's delicious! Two people got salads, two got burgers, and I got a grouper BLT. Absolutely no complaints. Everything hot if necessary or cool like the salads. One of these times I'm gonna have to try their breakfast menu. But you won't be disappointed there. When an issue happened with the computer and Tom couldn't close out our bill, the manager said he could give us free drinks for having to delay our departure. I really like this place!

Date of stay: September 2018
Trip type: Travelled with friends
Thank Noonie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarka T, General Manager at The Marker Waterfront Resort, responded to this reviewResponded 6 September 2018

Dear Noonie F,
Our team is thrilled that you enjoyed your lunch with friends at The Marker restaurant! We are truly honored by your kind compliments to our culinary team and our great bartender Tom! Thank you for taking the time to share such nice comments and pictures with fellow Trip Advisor readers, and please allow us to welcome you again soon.

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Reviewed 3 September 2018 via mobile

We spent a week at the Marker Waterfront Resorts. We want to praise our BarTender Michael who every night we stopped by was amazing in his recommendation as to drinks and food! We loved the Cuban Nachos! Yum! Michael made our stay at the Marker Waterfront a great time.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank georginatwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarka T, General Manager at The Marker Waterfront Resort, responded to this reviewResponded 3 September 2018

Dear georginatwo,
The nicest reviews are often the most concise, and we sincerely appreciate you sharing such kind thoughts about your stay at The Marker with fellow Trip Advisor readers! All of us are thrilled to know you had such a wonderful time with us, and enjoyed the food and drinks at our pool bar restaurant along with an "outstanding" service provided by our bartender Michael! Please come to see us again anytime you are traveling to Key West.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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