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“Excellent, family friendly place to stay”

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Santa Maria Suites Hotel
Ranked #4 of 51 Hotels in Key West
Certificate of Excellence
Reviewed 5 September 2017

We stayed here for 5 nights late August - you will not be disappointed....accommodation is fantastic, 2 bedroom suite with all the home comforts needed for a stay in Key West. Close to Duvall Street, but far enough away from the crowds. Seriously this is a great base for staying in Key West; staff excellent and if you love fishing ask Dmitriy for Justin's number. Cant fault this place, well done!

Room Tip: Pool Floor Suites are excellent
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  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Danshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 6 September 2017

Dear Danshore,
Thank you so much for taking the time to write this "Great" review of our hotel.
We have many great team members that works hard to ensure that each and every guest of ours have a memorable stay with us. We believe that we have the best staff and amenities to top all of the other hotels in Key West.
We look forward to hosting your next trip to Key West and being your hotel of choice for all your future visits to our great island.
All the best,
Jim Heineman
VP Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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76 - 80 of 1,891 reviews

Reviewed 5 September 2017

Stayed for two nights, we are a family of four with two children. The first night we had a luxury flat level pool view suite which was very nice, very comfortable King size beds in both rooms, and a beautiful kitchen overlooking the pool. The washer/dryer was a welcome addition to wash some clothing, and the kids enjoyed the muffins and ice cream bars.
On our second night we had to switch rooms, as initially we had only booked one night here and then added a second night, however the same flat level room type was sold out. On day two we had to move to a luxury bi level 2 queen suite. The office receptionist on that day (Marta) was very abrupt and unfriendly with us when we asked if we could wait to see if there were any last minute cancellations for a flat level King suite so we wouldn't have to move. She seemed very annoyed when we kept checking in with her through the morning. No cancellations occurred, so we had to move. The first room we were assigned had a distinct perfumed/cleaning solution smell, and we asked to switch to a different unit as our son has asthma and could not tolerate the perfume smell. Marta rudely said to us "this is the last thing I am doing for you" when she changed our keys for another unit. Her customer service = 0 All other employees were very nice.
The luxury bi level suite was not nearly as nice as our first suite...it was dark, especially the kitchen, since it backed onto the parking garage, and oh my, those stairs!! We had to lug our suitcases up the stairs to the second level to get into the unit, and then once inside, you have to lug your suitcases up two more flights of stairs to get up to the bedrooms. Not for anyone with lifting or mobility issues. We did not at all enjoy our second night here, and would only return here if a flat level King suite was available.

Room Tip: Bi level suites have a lot of stairs, so be prepared to carry your luggage.
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  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank kawarthas1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 5 September 2017

Dear kawarthas1,
Thank you for taking the time to share your comments about your recent stay with us in Key West. I will address your concerns with our management team so that we can learn from your disappointments.
We strive to provide great customer service each and everyday and we will never assume that ongoing training in these areas should be overlooked.
All the best,
Jim Heineman
VP Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

We recently had a five day stay at the Santa Maria suites and we loved it. We were traveling with two teenagers who loved the pool area and spent a good deal of time there. The room itself was a two bedroom suite with lots of space and a Full kitchen, perfect for storing and heating up leftovers. Very modern and comfortable-looks just like the pictures online. It's far enough away from the bustle of Duval Street, but you can get there quickly with an Uber. We took Uber's daily as we did not rent a car and that worked out great. It was incredibly hot while we were visiting and the air conditioning in our suite was a cool relief every time we returned to the room. The staff at the front desk and the pool were all extremely helpful and friendly. We would definitely recommend staying here. It's a smaller hotel and quiet. There is also a private/public beach that you have access to next door. Our only complaint really was the added fees that get tacked on at checkout that we weren't aware of including a $35 per day resort charge for the water, muffins and chocolate bars that were put in the room daily. I actually thought these were included in the cost of the room but found upon check out that they were not. It's probably somewhere in the fine print, I just didn't see it. Beds and pillows very comfortable too and we appreciated the daily happy hour and smoothies. Overall great stay!

Stayed: August 2017, travelled with family
1  Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 3 September 2017

Dear Kelly D,
Thank you so much for taking the time to write this "Great" review of our hotel.
We have many great team members that works hard to ensure that each and every guest of ours have a memorable stay with us. We believe that we have the best staff and amenities to top all of the other hotels in Key West.
We look forward to hosting your next trip to Key West and being your hotel of choice for all your future visits to our great island.
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

I would have given 4.5 stars but I couldnt find out how to do that and wasn't really that bothered however the staff do really do this place a favour. All of the members of staff I encountered were were efficient, helpful and friendly.
I did have a reasonable relationship with the South African barman whose name I cant recall, cant have been that close lol, however he is what you need to get your youngsters and self a drink and he is aware you are on vacation and does his utmost to ensure you feel like you are.
I will also add that we met a very nice Belgian family around the friendly pool area and this type of atmosphere makes the time you spend here so much more enjoyable. I hope your cruise has started how you wished Richard.
Regards John

Room Tip: Ask for one around pool level
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  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank John_AnneCuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 3 September 2017

Dear John_AnneCuff,
Thank you so much for taking the time to write this "Nice" review of our hotel.
Alex is just one of the many team members that works hard to ensure that each and every guest of ours have a memorable stay with us. We believe that we have the best staff and amenities to top all of the other hotels in Key West.
We look forward to hosting your next trip to Key West and being your hotel of choice for all your future visits to our great island.
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

Dmitriy at the pool bar provided us with a great customer service and improved the already good impression of our stay! Stop by and get a drink/snack with him and meet him. Rooms are great too! Enjoy your stay! :)

Stayed: September 2017, travelled with family
Thank Dasha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 2 September 2017

Dear Dasha C,
Thank you so much for taking the time to write this "Awesome" review of our hotel.
Dmitriy is just one of the many team members that works hard to ensure that each and every guest of ours have a memorable stay with us. We believe that we have the best staff and amenities to top all of the other hotels in Key West.
We look forward to hosting your next trip to Key West and being your hotel of choice for all your future visits to our great island.
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Maria Suites Hotel

Address: 1401 Simonton St, Key West, FL 33040-3116
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Key West
#2 Luxury Hotel in Key West
Price Range: $566 - $1,140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Santa Maria Suites Hotel 4*
Number of rooms: 34
Official Description (provided by the hotel):
Experience the eclectic and sophisticated charm of Key West with out the hustle & bustle of a large hotel at the Santa Maria Suites Resort. Barely a block from Duval Street and the Atlantic Ocean, the Santa Maria is an elegantly refined all suites hotel designed for the discriminating traveler. ... more   less 
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Also Known As:
Santa Maria Hotel Key West
Santa Maria Resort
Santa Maria Suites Hotel Key West, Florida

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