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Reviews (2,390)
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Traveller rating
2,171
163
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8
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All reviews wine bar eyebrow cottage wine room sunday jazz duval street courtyard room the main house glass of champagne lush gardens an oasis pool bar the cottages yogurt each morning the location is perfect beautiful property trip to key west
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Reviewed 17 November 2021

Wonderful room and very polite helpful associates, from housekeeping to managers , very beautiful grounds. Pool temp a little cool , but then I like it 85.( Guess I'm getting old) lol A lite breakfast to get you going and a nice bar to finish you off. The wine room is a really nice touch.

Date of stay: November 2021
    • Value
    • Location
    • Service
Thank philsueschultz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Marquardt, General Manager at The Gardens Hotel, responded to this reviewResponded 18 November 2021

Thank you so much!

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Reviewed 2 November 2021

What can I say after staying here 26 times, yes 26 times? That alone should speak to itself. My husband and I love staying at the Gardens every single time it seems to get even better. We stayed this year in May, July and most recently October. Our room is always very clean and comfortable. It is such a nice place to escape to after the craziness of Duval, especially during Fantasy Fest. The entire staff, including the bartenders at the bar are always so enjoyable and friendly. We looked at other places to stay but keep coming back to the Gardens. It's our home away from home. The only thing that would stop us from coming is if they were sold out. Definitely choose the Gardens if you are looking for the perfect getaway in Key West.

Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
Thank NJSusan-7
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Marquardt, General Manager at The Gardens Hotel, responded to this reviewResponded 3 November 2021

Thank you Susan! We love to welcome you back to your Key West home!

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Reviewed 26 October 2021

For our first visit to Key West we found a quiet botanical garden in the middle of downtown Key West. Elegant hotel, comfortable bed and room. We came for our anniversary and stayed in one of the Cottages. The second day we booked a return visit for next year. Great breakfast, live music each evening, friendly and easily accessible staff. Reasonably priced.

Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
Thank NJTraveltime
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Marquardt, General Manager at The Gardens Hotel, responded to this reviewResponded 26 October 2021

Thank you NJ!

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Reviewed 25 October 2021 via mobile

We stayed in the eyebrow cottage for 3 nights during our honeymoon. Overall, the cottage was small but very private and cute. The grounds were wonderful and the staff was very friendly. Especially Lynn, who waited for us and helped get us settled when we were running a bit late. However, I cannot give the hotel 5 stars because we found a pair of someone else’s underwear in the bottom of our bed. We hope it just got caught up in the laundry and stuck to the sheets and not that the bed was actually dirty, but either way it was pretty gross to see. When we reported it, the staff member seemed truly surprised and understanding so I do not think this was a common occurrence. I would stay here again because the location cannot be beat, but I would throughly check the room / bed before getting in it next time.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank 229Megan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Marquardt, General Manager at The Gardens Hotel, responded to this reviewResponded 26 October 2021

Ewe! I am so sorry this happened! We obviously fell short, please except our apologies. I am glad everything else was outstanding!

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Reviewed 20 October 2021

Cannot say enough good things about The Gardens Hotel. First off, the staff/service was exceptional. They were so welcoming, friendly, and attentive from check-in until check-out. The location is PERFECT! Less than a block from Duval but still so quiet and peaceful. Now, the actual hotel and grounds are quite seriously perfection! The hotel has some interesting history, the gardens are gorgeous, rooms beautiful, beds are very comfortable, and breakfast was delicious. The animals were seriously just the icing on the cake... Tortoises, birds, and a cat. Absolutely loved it and we will certainly be back!

Date of stay: October 2021
    • Location
    • Cleanliness
    • Service
Thank themollendorns
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Jim Marquardt, General Manager at The Gardens Hotel, responded to this reviewResponded 21 October 2021

Thank you!

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