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Reviewed 2 April 2018 via mobile

Last day at the Hyatt beach house in Key West. Before I write about the negatives let’s start with the positive:

The grounds are very well kept. Nice view from the room. The rooms are clean and gives you enough room for the family. Staff seems nice and polite. This is a family oriented resort and away from the parties. Nice sand area with the cabanas.

Negative:

It is a ways from the action and tourist attractions - though some people may prefer this. Pool is smaller and not deep but comfortable. There really isn’t a beach here though they do show a picture of it. It’s really small. No work out gym though the picture is shown on the website. Come to find out that the picture is from a sister property 3 miles away which you can use. Bit of false advertising I feel. Beds are extremely stiff.

Now for the ultimate negative: Our last day we go to use the pool and we find a good size human terd floating in the trough of the pool starting to decay. Probably been in there for maybe a day (my opinion). I went to the front office to advise them so they could clean up and get everyone out of the pool. I’m sure there is some sort of protocol to close down, insert chemicals and increase pumps to circulate water for a couple of hours. Instead they scooped it out and sprinkled some granular stuff where it was sitting. With it decaying I’m sure particles were floating around. So my instructions to my family on this hot last day of vacation is to not use the pool. Would have much rather them to shut it down and increase pumps with chemicals to circulate it thoroughly throughout the pool and re-open 2 hours later.

Not sure how to feel after that. Accidents happen so trying to keep an open mind. But sucks we can’t use pool for our last day.

Thanks for reading.

Stayed: April 2018, travelled with family
3  Thank fbomb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2018

Twice a month the Hyatt brings in a very informative marine biologist. He gears his presentation to all ages and shares need to know facts about our ocean waters and their inhabitants. He brings along live specimens for added interest and information. Good job to him and to Hyatt for bringing him in!

  • Stayed: February 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank katiefleurette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2018 via mobile

Awesome place to stay. The rooms are like a two bedroom apartment. House keeping does a wonderful job every day. Great for families with children their is plenty of stuff to do without leaving. One of the best days in Key West we spent right here.

Stayed: March 2018, travelled as a couple
Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2018 via mobile

Nothing super special about this hotel, on a busy road and far away from the action on Duval street. No real swimming beach and rooms in need of updates. A family with small children may appreciate this since the pool is extremely shallow and all I saw in it was small children. No gym, no sit down restaurant, smell of mold in bathrooms and constant (and I mean constant) ambulance sirens passing by all day and night. The hospital is close by.
Nothing in walking distance and some homeless people living on the grounds in front of the hotel. Carpets need changing and new shower curtains (black mold spots on shower curtain) would be nice. There is a large enough space for a family which is nice and 2 separate bedrooms. Electricity went out for several hours causing the room to be quite stuffy and fridge items to get warm. Beds are ok, not great. The staff was very nice at check in. All in all I would not stay here again and just cancelled the reservation I did have in December of 2018. Just not what I thought it would be as a Hyatt property.

Stayed: February 2018, travelled with family
2  Thank Izzolover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2018

Highly recommend this place, we had a bad run on the weather front. But the pool was heated and little shack by the pool provided some cheap cocktails. Wish we had spent longer than one night here. The beds were super comfy and rooms have everything you need. Once you check in there's really no need to leave. Lady at the front counter was super helpful and checked us in real early make sure you make the call the previous day and see what can be organised. Well done guys!

  • Stayed: January 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank ShannonA1450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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