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Casa Marina Key West, A Waldorf Astoria Resort
Ranked #41 of 51 Hotels in Key West
Reviewed 25 February 2012

We had a wonderful time at the Casa Marina. We were able to check in early (11 a.m.) and were upgraded to an ocean view in the old (original) building. Room size was nice - only bad thing was bathroom size - TINY. Our reservation included a complimentary breakfast buffet each morning and it was really good. Food was varied and quite fresh! Loved the omelet station. The pool and grounds were lovely. Enjoyed many poolside cocktails. Billy and Jason at the pool were of great help with activites and local places to enjoy. We rented Sea-Doos from the resort and Matt and Tom C were great guides. We also rented bicycles from the resort (quite the deal) and used them on an off for two days. I would highly recommend this resort.

  • Stayed: February 2012, travelled as a couple
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1  Thank cszanino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve T, Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded 28 February 2012

Dear cszanino,

Thank you for your note. We are so glad you were able to enjoy our resort, it's service, amenities and wonderful activities. We will certainly recognize the staff members that you've mentioned. We look forward to seeing you on a return visit!

Sincerely,

Steve Tresh

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4,987 - 4,991 of 7,282 reviews

Reviewed 24 February 2012

Our stay was for 6 days and 5 nights. Overall the hotel is great. The service at the desks and concierge were fabulous. The concierge was especially great, considering they were actually nicer than the regular staff. The Bell hops were also great. Not one frown among the bell hops.

It would have been nice to have had the housekeeping service clean the room each day, yet we had to call twice to get that done. And the service outside by the pool was wanting. Having stayed in many resorts, I was surprised to see the wait staff at the pool cater to a few families and only those families. There was one pool person, I think from New Jersey who was telling guests that outside of the hotel he was "the man" so much so that a few people tried to get towels from him and ignored them.

Getting service on the beach was a joke. The rule is the towels need to be brought to you, however in one instance the gentleman completely forgot. Then we asked a waiter twice for drinks and never received them. However, the couple next to us was waited on several times during our stay.

With the exception of the pool and beach wait staff, the hotel really is the best on Key West. We know now, not to expect towels, so we'll bring our own from the room and we'll go get our own water and drinks.

Room Tip: IF they have rooms without adjoining doors. We heard the people next door talking every single night...
  • Stayed: February 2012, travelled on business
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2  Thank fabover40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve T, Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded 28 February 2012

Dear fabover40,

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assist us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at stresh@luxuryresorts.com for personalized service.

Kind Regards,

Steve Tresh

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Reviewed 23 February 2012

Beautiful location on one of the only sand beaches on Key West. The beach staff is very attentive and friendly; popsicles and iced towels in the afternoonn

  • Stayed: January 2012, travelled on business
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3  Thank Bscheig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

From our check-in to check-out, our five day getaway to the Casa Marina was heavenly! Staff, most notably, 'Mark on the Beach' was so gracious, friendly, accommodating and speedy! On our last morning we came down to the beach to find our own chairs already arranged with champagne, fruit and treats waiting for us...a really special and thoughtful way to end our stay! Thank you Mark!!
Our suite was spacious and cleaned beautifully each morning. The breakfast buffet was fantastic from omelets to waffles to anything else you could possibly desire! And always service with a smile!
We are from CT and Key West, Casa Marina is the perfect 'close' getaway destination. We will definitely be back. In fact I will pining for this place until we arrive again!

  • Stayed: February 2012
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1  Thank KatieConnecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

This was our first trip to the Florida Keys, and we were looking for a place that was on a par with something we would get in Hawaii. I think we found it at the Casa Marina. As other reviews have noted, the rooms may be small and not that impressive. It's an older hotel so you can run into that. I guess for a Waldorf property I expected a little more, especially at the price.

But, the pool and beach, and the service on the beach went above and beyond. Mark, Jason, and Jack did a great job, and made the stay truly specal. The setup on the beach is terrific, and the service is top notch.

This is only place I've stayed where from the same vantage point I could get up in the morning and see a nice sunrise over the water, and from that same spot see the sunset over the water, as well. It's a great spot, dynamite pool and beach, and a very enjoyable place to stay.

  • Stayed: February 2012, travelled as a couple
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2  Thank BearcatEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve T, Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded 24 February 2012

We really appreciate your feedback and are glad you appreciate our beautifil location. We wil be sure to share your praise with our associates who were mentioned.

We also have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. If you would like to discuss your stay or if you should be in Key West again please contact me at stresh@luxuryresorts.com for personalized service.

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Additional Information about Casa Marina Key West, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Price Range: $332 - $895 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina Key West, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West, A Waldorf Astoria Resort Florida

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