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“Very comfortable and accommodating.”

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #33 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Chesapeake, Virginia
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very comfortable and accommodating.”
Reviewed 22 March 2012

We stayed at the Double Tree Grand Key Resort for four nights and were extremely comfortable. The entire staff did everything they could to make sure. Loved the fact that they had an hourly shuttle to the historic district and beach. Did not appear that many people used it for the beach, but it was full almost every time we rode. One driver made an extra stop to save us a few blocks of walking. I would have scored this property a five but there were three things that I felt were not up to par - 1) we requested a king and received two queens - they were not able to move us as they were sold out; 2) when we arrived at our room after check-in (after 5pm), there were still dirty room service dishes in the hall outside our room; and 3) the pool towels were smaller than the bath towels.

Overall, the hotel was very nice and the staff was great. We would definitely stay there again.

  • Stayed March 2012, travelled as a couple
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Helpful?
Thank JanetandKenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Overland Park, Kansas
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 March 2012

We were very pleased with our stay. Clean, pleasant decor. Very friendly staff. Excellent breakfast buffet. Had lunch poolside one afternoon, pleasantly surprised with quality of food. Pool area nice with plenty of chairs. Shuttle to downtown area was ok, because of wait we opted to drive ourselves most of the time. Overall great stay.

  • Stayed March 2012, travelled with family
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Helpful?
3 Thank OPClean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southwestern ontario
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 March 2012

helpful staff
shuttle to duval street and sunset celebration - excellent - saved on parking headaches
one more check off the bucket list

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank krammerdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2012

Just stayed at this lovely resort for two days in March. The level of service was above and beyond what we expected. The staff has to be the most down to earth and friendly people we have ever encountered in a hotel. Every staff member we encountered, even ones in the hall busy with their daily routine, had something friendly to say or just ackowledged you with a hello.

The facilites were well looked after. The rooms were clean and the bed very comfortable. Only minor complaint was the noise of A/C, but this was trival compared to the overall experience.

Only other complaint was the cookies. They're too warm, too accessible and too many calories. Ah well, I guess that's why they have a great gym facility down the hall I suppose.

Considering where the property is compared to downtown Key West, the free shuttle is a great bonus. We found the service on time and well run. One of the drivers even let us off at his favourite breakfast haunt one morning, Banana Cafe- great breakfast with a European flair. Plus driver offered tips about other places not to miss, it was like having our own private tour guide.

This Doubltree will surely be our 'go to' hotel next time we stay in Key West.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
Thank GumperOntario_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2012

My husband sent myself and a childhood friend to Key West for a Mom's get away. We had such an AWESOME TIME. I would love to know EXACTLY the brand/model of their mattresses. Have never slept so well in my life. Also every morning we enjoyed THE BREAKFAST BUFFET and straight to the pool. WHAT an amazing experience.

  • Stayed February 2012, travelled with friends
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Helpful?
1 Thank Alice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, 19 March 2012
Thanks for your review. The mattress is a Hilton Sweet Dreams by Serta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Price range (per night): $229 - $547
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida

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