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“I would stay again..”
other travellers have booked this property

Review of Tropical Escape

Your host and hostess, Steve and Sue
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Your host and hostess, Steve and Sue
Living room sofa bed Living room with TV
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Very good
85 reviews
Your host and hostess, Steve and Sue
Living room sofa bed
Living room with TV
Master King Bedroom with full bath
Master bathroom
Master bathroom
Queen Bedroom with full private bath
Queen bedroom
Queen bathroom
Queen bathroom
Kitchen
Kitchen
Outdoor patio overlooking pool
Workout Center
Tennis Court
Pool with hot tub
Pool area
Poolside
Poolside
Pond
Ft. Zachary Taylor Beach
Ft. Zachery Taylor Beach
Key West sunset
Its not KW without a chicken
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Key West, Florida Keys, Florida

Reviews from our community

Very good - based on 85 reviews
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Reviews from our community

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1 review
“I would stay again..”
Reviewed 9 September 2016 for a stay in September 2016

This unit was great. Right outside was pool and beautiful view. I will say there again without hesitation. Location was is in a great spot for everything you might want to do in the keys. No need for beach chair, beach towels or pool things. They provide thoughs for you. Great place for adults and kids alike. Everything you could want in a place for a home away from home.. Grill and picnic tables are also locatex by the pool which was great. I want to thank the owners Susan and Steve fir the use of their property.. 5 *****

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Sep 2016
Thanks, Shelby, for the kind words. We try very hard to provide for all our guests' needs and it's satisfying to hear that we hit the mark for you. Please come stay with us again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michelle...
Level 1 Contributor
3 reviews
“Long-Time Renters from the Rachells”
Reviewed 17 August 2016 for a stay in August 2016

We have leased this unit at least a half dozen times from the Rachells and never in the past decade of leasing and staying in the unit have we ever had a moment of negative experience. Our most recent stay was from July 30 to August 7, 2016. Each year(somtimes twice a year) we stay in the Rachell's condo, we often bring family and friends with us. Each person who has stepped foot in the unit have been overly pleased not with the spacious room in the unit, but the decor and cleanliness of the unit is superb. Everything one needs, less groceries, is provided by the Rachells to ensure a very enjoyable stay!

I am extremely suprised and quite frankly skeptical of the negative review provided by another lessor of the unit. All the complaints are issues that in the decade of staying in the unit on different occassions we have not experienced. In fact, I have not seen one bug in the unit, must less a bed full of bugs. The beds are quite comfortable and I know for a fact that new mattresses were placed in the unit a year or so ago because we happened to be staying in the unit and the were notified that new matteress were to be delivered after our departure date. :-) As far as bug bites ... anyone who visits Key West knows to be on the look out for sand fleas. One of our traveling companions this most recent trip a couple of weeks ago received many bites from Smather's Beach on the Atlantic side of the island. It was her first visit to Key West and did not know how to be on the look out of sand fleas.
So, you can see why my wife and I are quite skeptical of the negative review.

Rookie visitors of Key West should educate themselves on what to expect from the climate, habitat, culture, etc., before arriving to assure that wrong assumptions and incorrect claims are made against such wonderful owners who truly maintain such a gorgeous condo unit!

We will continue to lease from the Rachells for the next decade (unless we hit the lottery and are able to purchase our own vacation unit LOL).

How easy was it to book the property? How helpful were the directions to the property?
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Bedding & mattresses Kitchen & utensils
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Liked best: As always, the serene atmospher and quietness.
Liked least: Hard to come up with a like least. Duval Street is for the normal traveler a bit of a distance to walk. However, it is a wonderful bike ride and the Key West transit operates from early morning to late evening.
Travelling group: Friends
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karl p
Sacramento, California
Level 5 Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“what you expect”
Reviewed 2 August 2016 for a stay in July 2016

If you want to stay in Key West at a reasonable rate then this is the place, everything you need (washer, dryer and all kitchen necessities). The grounds are nice and safe. I do know the pull out couch needs to be replaced as it was very difficult to pull out and put back (the seating needs boards to support). When you have 2 kids sleeping on this, but it is not efficient, it can most definitely be an inconvenience every day (it is broken). everything else is what you expect from the pics and info before check in is easy to follow.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Aug 2016
Thanks so much for taking the time to submit a review of our place. We do love it when guests do this as it allows us maintain the unit to the highest standards possible. As this is the first incident in which the living room sofa bed has been mentioned your review got our attention. The boards are in place so as to add support to the couch cushions when someone is sitting on it, and are easily removed when opening the couch to be used as a sleeper. We are sorry that you found this to be a difficulty since, as we said, we have not had a complaint about this in the past. Be assured, however, that we have already contacted our local condo manager who lives in Key West and he has told us that he will check on the couch first thing tomorrow . Thanks once again for staying with us. We hope your time in Key West was fabulous.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
alehmdo
Greensboro, North Carolina
Level 1 Contributor
3 reviews
3 hotel reviews
“Terrible”
Reviewed 22 July 2016 for a stay in July 2016

My stay was terrible, I regret booking this place. The owners were very nice; that's the only good thing about this place. The location is also good, not too far from the beach. When we first arrived, the A/C was turned OFF so the temperature inside was extremely HOT!! We turned it on, in hopes that it would get cool after a while. It didn't the temp stayed 81-90 degrees the whole stay. Another big issue we had, was bed bugs or ticks .....insects....I don't know but my family woke up with bumps after sleeping there the first day. I'm guessing the beds are very old, or they don't do a very good cleaning job. The stay was just very disappointing because I wanted my family to have a good time and with these issues....it was terrible. No one was happy. We had to buy some anti-itch spray because the itching was terrible. No, it wasn't mosquitos because well we all know what a mosquito bite looks like.
OH! and there was no cable TV. There are 3 small televisions. one in each room and one in the living room area BUT you are not able to watch anything.
My advice to anyone that is booking this place.... is take with you some air mattresses...your own pillows, bed covers, plenty of bug spray.
AND make sure the A/C is working because you WILL NOT enjoy the heat in the apartment.

I sent the owners an email....just to let them know for future references what our stay was like. Not requesting anything back, I just wanted them to know that it would be good to make a couple of changes in their condo. Or write in the description that you will not have an A/C or TV... that would be nice to know. however, they didn't answer my email.

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Travelling group: Extended Family
Your age range 25-34
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Jul 2016
Since this is the first and only negative review we have ever received on our unit, we are deeply interested in responding to your points. First and foremost, as the dozens of glowing reviews before you indicate, we provide our guests a quality accommodation at an affordable rate. In addition, by supplying you with contact with our condo manager, who resides in Key West and keeps a daily eye on the unit, any and all difficulties and problems can be addressed and repaired or dealt with by him. We regret that your email was not received by us, as we ALWAYS respond to our guests as soon as an inquiry, complaint or compliment is received. As to your issues: A) Air conditioning units, like all mechanical devices, may occasionally have problems. As soon as you reported a problem to our manager late in the evening, he contacted our climate control service company, which took care of the issue the very next day and the temperature in the unit returned to its proper level. B) The unit is inspected and cleaned immediately upon the departure of guests by our housekeeping staff. This inspection did not disclose any insect problem of any kind. It is unreasonable to say that you would have an issue with insects on your stay while the previous guest AND the following guest did not. Sand flies can be an issue at the local beaches during the summer, and the probability is that you and your family received your bites there. The unit, as are all the other units in the building, receives regular treatment by our pest control people. C) AS to the cable TV problem: This issue, which most likely was due to problems with the remotes rather than with the cable itself., could have been reported and promptly dealt with by our condo manager, which is why his local phone number had been supplied to you in our final confirmation letter and email. No subsequent complaints about the TV's have been reported by the guests that followed your visit, so whatever the problem was, it clearly was taken care of. We do deeply regret that your stay, unlike the stay of the many, many people who have rented from us in the past, was anything short of perfect. Please feel free to contact us again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Versailles, Kentucky
Reviewed 1 July 2016 for a stay in June 2016

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location and pool was nice
Liked least: Nothing really
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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