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“What a nice place to stay!”

Review of Duval Sea Turtle

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Very good
49 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Key West, Florida Keys, Florida

Reviews from our community

Very good - based on 49 reviews
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Reviews from our community

Date | Rating
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A TripAdvisor Member
“What a nice place to stay!”
Reviewed 7 August 2009 for a stay in July 2009

When we decided to visit Key West for my birthday this year, we were unsure where to stay. Luckily, my daughter found this unit online. It's appointed well, comfortable, and central to all there is to do in Key West on Duval Street. It's even within walking distance from Mallory Square (if you don't mind a longish walk). Dining and drinking options abound just downstairs, and you can relax in the pool overlooking Duval. Bring friends, bring family, but go and enjoy yourself. If you can't enjoy yourself here, you don't belong in Key West!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
“Hell in Paradise”
Reviewed 6 August 2009 for a stay in July 2009

While the Duvall Sea Turtle is a nice unit for a week in Paradise, the management is less than desirable.The unit was nice and the furnishings were appropriate.Access to Duvall St is convenient.Parking is OK but dark and dirty.

The dishwasher,washing machine, garbage disposal, and A/C units and filters are poorly maintained. All of these issues should be identified during cleaning between guest.Detailed inspections avoid stupid mistakes. Two washcloths in a unit that had been cleaned and inspected.Front door doesn't latch when closed.
Garbage disposal was full of decomposing garbage and the reset button had been tripped. We had to fix and clean in order to remove the unpleasant odor before we unpacked.

Dawn is good! However the customer service / maintenance beyond the initial check-in is substandard. After hour calls require a message to be left and are not retrieved until the next morning. A/C went out. Message left at 7:00AM. Repairs not made until 12 hours later with 90+ temp in unit. After several calls to the office and many excueses the young men from the A/C company arrived. They were very apologetic and stated if they had been contacted they would have been here first thing that morning. They stated that when At Hoime in Key West calls they leave what they are working on to take care of their customers first. It ended up needing a new thermostat and took 45 min to repair.

The balconies had not been cleaned and the furniture definitely had not had any attention. For non-spoking unit it was interesting to find several ash trays inside and outside the unit.

Overall our trip was good. The day lost due to the A/C not working was bad. However, we would have been a little more patient had the staff been a little more compassionate and honest. Ethics and integrity go along way in shaping the reputation of a business. To this day we have not recieved any communication from At Home in Key West as to whether the A/C was cooling.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
“Great Place, Great Location!”
Reviewed 11 June 2009 for a stay in May 2009

The Duval Sea Turtle was very clean, spacious, and was in a great
location! I would highly recommend this property!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ny
Reviewed 2 May 2009 for a stay in April 2009

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: LOCATION
Liked least: ROOSTERS
Travelling group: Family (extended)
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Recommended for:
Young singles Friends getaway
A romantic getaway Older travelers
Tourists Large groups
Luxury-minded travelers
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
“Great place except for the rooster”
Reviewed 4 February 2009 for a stay in January 2009

I hade a great time at the Duval Sea Turtle. It is centrally located and well stocked with everyday items. My only issue was the rooster that was camped under my bedroom window. He was very loud and relentless almost every morning. Perhaps he is living there temporarily. I still enjoyed the sights and sounds of KW from here.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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