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“Peaceful place with beautiful landscape!”

Review of Crowner's Jewel

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Very good
35 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Key West, Florida Keys, Florida

Reviews from our community

Very good - based on 35 reviews
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Reviews from our community

Date | Rating
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English first
English first
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English first
A TripAdvisor Member
“Great Time but disappointed in rental”
Reviewed 25 January 2013 for a stay in December 2012

First I would like to say my first experience with at Home two years ago was great. This rental was at best average. I had to keep following up with trying to rent the property. As for the checkin; it was great. They got us into the house early. Once in the house we had intial complaints that the 1st floor closet door was broke, the master bed doors leading to the balcony were not locked. When I tried to lock the doors I could not; the doors needed adjustments. Also the one canvas chair on the 2nd bedroom balcony was rotted. When I attempted to sit on it the canvas ripped rather easily. At Home did send someone over to address the issues; however they only removed the balcony chair (never replaced it) and locked the master bed balcony doors. When we opened the balcony doors the next morning we agin could not lock the doors. I put alot of pressure to try and get the locks to align but was afraid to put too much pressure and break it. I sent an email over about the balcony doors but never got a response this time. The next issue was when we came back in the evening of 12/27/12 there was water all over the dining area floor. We called at Home ( the on call rep was great) and they sent out a plumber who fixed the leak. My issue is that no one from at Home followed up. We had to clean up the water and wash all the towels that were needed. There was another leak under the kitchen sink. Whom ever installed a new garbage disposal failed tho tighten some fittings. On another note the showers in both baths are extremely small and the master bath was anything but private. The good point is the location. The Truman annex is beautiful and it allows you to be close to heart beat of Duval street and when you're doen you can be back in the quit gated community of the Truman annex in 5 minutes. We come to Key West at least once a year but would have a hard staying here again.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
“Peaceful place with beautiful landscape!”
Reviewed 9 June 2012 for a stay in May 2012
1
person found this review helpful

We had a great time staying in the Crowner's Jewel. The porches were the places to hang out. The lay out of the townhome was just right. The small master bath was the only thing disappointing but having another bathroom was good for us since we had 5 in our party. The bedding was great. Our 5th guest was very comfortable on a blow up bed downstairs. The townhome was only 2 blocks from Duvall street which made it easy for everyone to do their own thing. Also it was a short walk to the pool if you wanted to relax and read.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IN
Reviewed 29 May 2012 for a stay in March 2012
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
29 May 2012
Thank you for taking the time to review our home. We're glad you enjoyed your visit.

Our company keeps in touch with our guests right up to the day before arrival to make sure they have everything they need for arrival, and we have someone on-call 24/7 to answer any questions or concerns they may have during their stay. We purposely do not disturb our guests after arrival, and find our vacation home renters like it that way.

We look forward to assisting with your vacation plans again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
xxxxxxxx
Reviewed 24 May 2012 for a stay in February 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
24 May 2012
Thank you for taking the time to review our home. It is unfortunate that the layout of this home was not to your liking, and roosters are an integral part of Old Town Key West, no matter where you stay. Please note this home has been power washed since your visit, a task that had to be scheduled between reservations.

Regarding our company's business practices and integrity, I would have to refer you to the extensive number of guest reviews we receive with our company consistently exceeding expectations. TripAdvisor feels the same, having rated us EXCELLENT in 2012. The Rental Agreement you signed is very clear about cancellation within 60 days of arrival being non-refundable. When we heard you were cancelling due to your mother's illness, we did make every effort to re-rent the home; if that had happened, your money would have been refunded. We do not relish making profit from another's misfortune.

We hope your mother's health has improved and wish you a more enjoyable vacation experience in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
“Xmas vacation”
Reviewed 4 January 2012 for a stay in December 2011

Great stay. Gale was awesome. The bed in the master bedroom is very uncomfortable.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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