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“Second stay”

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Ocean Key Resort & Spa
Ranked #12 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersSilver level
Reviewed 11 December 2017

I’ve stay at the Ocean Key twice now. It is in a great location and has very comfortable accommodations. The outdoor bar by the water is very laid back and over looks the beautiful water. The accommodations are more than satisfactory and housekeeping does a very good job cleaning each day.

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Diane V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 12 December 2017

Thank you Diane! We truly appreciate your review and comments. Hope to see you again soon.

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31 - 35 of 2,677 reviews

Reviewed 10 December 2017 via mobile

I normally love staying at this hotel... We have stayed at Ocean Key at least 14 times over the years. I have recommended it to multiple people and when staying there has come up on the TA travel forum. But unfortunately all I can say now is never again! Rate quoted for a package for the weekend was not what we were charged at the end. Front desk person did take off a charge for drinks and food at the pool but never once said the words "I'm sorry". Sort of came across patronizing... We had to call several times for TV that didn't work. It was still not fixed when we checked out. They sent someone twice but.... Breakfast which was included in the rate was okay... Nothing to write home about except for the view. Service was okay but lacked little things for the level hotel it is supposed to be... Service was also a little slow. Room was nice but does show wear and tear in places. This also should not be for the price. No complimentary water in the room, no business center and pitiful Wi-Fi for which they could really care less. Don't stay here if you have to do any work while away. Ocean Key needs to try and keep up with the times and needs to step up their game for the price they are charging.... Even if they do, we won't see it as they have lost a really good customer for life.

Stayed: December 2017, travelled as a couple
2  Thank travelgirlkw01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 13 December 2017

We sincerely apologize to hear that you had an unsatisfactory experience at Ocean Key Resort & Spa. Our top priority is to ensure that our guests consistently experience the highest standards of excellence in service and amenities and it is clear we failed during your stay. I sincerely apologize. Please be assured that we honor the rates that were confirmed and by no means try to deceive or change rates once a guest has booked a rate. Once a rate is booked, our guest folios print the daily rate, which can vary from the average quoted rate of the entire stay. The total however, will not change. I was able to verify from your original confirmation that your average rate that you confirmed was indeed the rate we billed for the full 3 night stay. Please also, rest assured that our staff is working diligently to improve and restore all service and amenities in the process of recovery from Hurricane Irma. We truly appreciate your understanding and feel free to contact me directly at 305-295-7022 should you have any other concerns.

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Reviewed 9 December 2017 via mobile

We loved the room and view with a balcony overlooking the pool and facing the port. We could watch the cruise ships come and go from the balcony and enjoy all the buskers and such in the square as we enjoyed drinks.

Everything was great from the super-friendly staff to to the restaurants, pool and coffee in the lobby.

We were rudely awakened one nite by roosters crowing starting at 1 AM and continuing all night. We were told that the chickens were protected and that many had become displaced by the hurricane. The staff tried their best to remedy it and offered us ear plugs. The second night we didn't hear a thing and didn't even need the ear plugs.

Stayed: December 2017, travelled as a couple
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 12 December 2017

Hi Ian, thank you for your review! We are thrilled you enjoyed the room and the view and the amenities in and around the resort. We hope to see you again soon and we will continue to work with the City on relocating the roosters.

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Reviewed 9 December 2017

We recently stayed at Ocean Key for 5 nights for our honeymoon. We were so happy with our stay and would definitely recommend to other couples traveling to the area. We had a partial ocean view room on the 3rd floor and the sunset views were fantastic. We had champagne waiting for us upon arrival and also had the breakfast package where we could have breakfast delivered to us on our balcony everyday. The location of the resort is perfect - close to a marina if you are looking to charter a boat and also close to nightlife on Duval. We parked our car and never used it once during our stay because everything was within walkable distance. The rooms were clean and the staff was very friendly!

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Nicole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 12 December 2017

Congratulations Nicole! We are so happy to have been part of your honeymoon and thrilled that you had such an amazing time! Great review and love the rating, thank you!
We look forward to seeing you for anniversaries!

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Reviewed 9 December 2017

The Ocean front Junior suite was marvelous. We were above the Tiki Bar and across from Sunset Key. We enjoyed the view as well as the action going on all around us. The suite itself was very luxurious. I can't wait to come back!

Room Tip: It might seem a bit pricey, but this location can't be beat. Staff very accommodating, food deli...
See more room tips
  • Stayed: November 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank IreneSuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 12 December 2017

Thank you Irene! We look forward to welcoming you back.

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Additional Information about Ocean Key Resort & Spa

Address: 0 Duval Street, Key West, FL 33040-6611
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Key West
#3 Top resorts Hotel in Key West
#3 Green Hotel in Key West
#5 Luxury Hotel in Key West
Price Range: $442 - $978 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Key Resort & Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
Contemporary Waterfront Resort located in the heart of Old Town Key West at Mallory Square, where the Atlantic & the Gulf meet. ... more   less 
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Also Known As:
Ocean Key Hotel Key West
Ocean Key Resort And Spa
Ocean Key House Key West
Ocean Key Resort & Spa Key West, Florida

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