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All reviews sunset pier hot tin roof mallory square liquid lounge noble house junior suite end of duval street watched the sunset ocean view perfect location whirlpool tub cruise ship pool staff overlooking the water pool area frozen towels hotel restaurant
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Reviewed 14 January 2016

We really enjoyed our 3 nights at this hotel, my room was sumptuous, really great including the hot tub. Sadly the water was on the chilly side.
The Roosters did wake me at 4 am and since my room was on the public square side there could be a little more early noise.
My sister and niece had an equally nice room above the front of the hotel with piping hot water.
We ate several times in the tin roof restaurant, the staff were excellent and nothing too much trouble.

  • Stayed: January 2016, travelled with family
    • Cleanliness
    • Service
2  Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 17 January 2016

Jennifer L.,

Thank you for staying with us during your recent trip to Key West. I am happy to hear that you were able to dine with us at the Hot Tin Roof, our executive chef and culinary team do a great job at all of our outlets. I am sorry to hear of the inconveniences you went through during you stay. Please contact me at your convenience to discuss your stay further. I look forward to your call.


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Reviewed 14 January 2016

Never have we had a nicer staff experience anywhere. The hotel itself is a bit dated but very eclectic and fun. Typical age for Florida Keys. Rooms were large, bedding was excellent and the views were wonderful. Food was excellent and location can't be beat if one wants to experience Duval Street.
My only possible complaint is that the bathrooms are small and older. There were spa tubs from years ago in the master bedroom area which is a bit Austin Powers like. Be nice to see an update on the room layout to match the great location and world class staff.

  • Stayed: January 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Carl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 16 January 2016

Carl F.,
WOW!! Thank you for such a great review. Our staff take great pride in customer satisfaction and I am glad it showed during your stay. Next time you are with us be sure to stop by our award winning SpaTerre to make your trip that much more relaxing.

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Reviewed 14 January 2016

An excellent choice for those who want to be in the middle of the best of Key West. Watch the cruise ships dock daily, walk to the local bars and restaurants and enjoy the many local shops. The staff, particularly concierge "Captain" Nate and Patrick were "over the top" with their superb recommendations, Ear plugs are a must, however, if you don't like the early morning roosters disturbing your sleep.

Room Tip: Ocean View is awesome
  • Stayed: December 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank OGClancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 16 January 2016

OGClancy,
Thank you very much for such kind words regarding your stay and our staff. We are situated perfectly if you are looking for the true Key West experience with all that the island has to offer at our doorstep. Our concierges do a great job and know the island very well and are eager to assist in making your stay that much better!!

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Reviewed 13 January 2016

The staff was friendly and efficient as usual. The room comfortable and clean. The pool is very nice. We love the location, between Mallory Square and Duvalle. The price on the high end, but you do get your money's worth in comfort and convenience.

Room Tip: Ask to overlook Mallory Square from the top floor.
  • Stayed: January 2016, travelled with family
    • Service
Thank bluebell206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 16 January 2016

Thank you for choosing The Ocean Key Resort & Spa during your recent trip to Key West. I am happy that you found our property to be comfort and convenient during your stay, and our staff friendly. We take great pride in customer service and look forward to your next stay.

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Reviewed 13 January 2016

The hotel is in the heart of the action in Key West. The first hotel just off the pier/boardwalk at the beginning of Duval St. We were told by more than a few it is one of the best spots on Key West, but it's no Four Seasons or a Ritz despite paying the same money (a tad over $600 a night during week between XMAS and NYE). Selected the Jr Suite with partial 0cean view and came as advertised, very partial. Walls are thin and you can hear people in the room next to you. The pool is small but again, the place is shoehorned into a congested spot and done so pretty well. Staff was fantastic for us. Very welcoming, helped us up to the room, chatted about restaurants and activities and booked some fantastic dinners with the help of an excellent concierge. Overall a positive experience.

  • Stayed: December 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this reviewResponded 16 January 2016

David K.,

Thank you for staying with us during your recent trip to Key West. I am glad that you found our location convenient and our staff welcoming. We look forward to seeing you again.

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