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Sheraton Suites Key West
Ranked #34 of 51 Hotels in Key West
Certificate of Excellence
Florence, Alabama
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't listen to all the bad reviews.”
Reviewed 3 April 2012

The hotel rooms were gorgeous, the food was excellent with large portions, and the staff was very friendly and helpful.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank weldingwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, 3 April 2012
Dear Guest:

Thank you for the great review! We look forward to your return visit to Key West!

Sincerely,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (404)
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VA
Level 6 Contributor
105 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 1 April 2012

I prefer to stay in local hotels and to avoid chains where possible, but when I am in a beach town, I want to be on the beach. The Sheraton suites is right on Mathers beach - our room had a private balcony that looked out over the beach and the ocean. Mathers beach is a an enhanced beach of soft sand, just right for a northerner with soft feet. Palm trees line the street, and the clean white sand stretches across 25 yards to the water. Lounges and umbrellas can be rented on site, and food consessions are available on the street. We enjoyed early morning walks on the beach; watching terns dive for breakfast. At night we could see the lights of the fishing trawlers at sea.

The property is spotlessly clean, modern chique, but perhaps a bit sterile in the lobby-this is a chain, and in-line with my expectations. Our room was a suite and quite spacious. The bathroom was very modern, with a glass step-in shower. It was large enough to host a party in. The bed was very comfortable, and a sliding door could be pulled across to close off access to the main room. The the main room had a nice sofa, tables and chairs. Plenty of room for all of our gear, and to move around freely. Again, we could have hosted a party with plenty of space for all. The kitchenette had a coffee pot, microwave, fridge and bar sink. The property is listed as no smoking, and that includes the balconies. My friend is a smoker and this could have been a bit of a hassle. However, there is a pleasant smoking circle in the courtyard, and ashtrays by all of the outdoor elevators. The courtyard was beautifully landscaped with old growth trees and plants. One day we found an ibis walking along the path. The pool was a nice size with a waterfall separating the hot tub from the general pool area. The pool water was clean, blue, and refreshing. We were suprised that there was almost no lighting around the hot tub at night. Large beach towels were available at the pool all day and evening. Plenty of lounge chairs for all, and the outdoor bar looked over the pool.

The concierge was enormously helpful with tips for restaraunts, night life, snorkling for beginners, and shopping. The shuttle was very handy, and the driver was entertaining and knowledgeable - but it only goes to one place in town. We took a taxi back from dinner. We had dinner in the hotel the first night, and we were pleasantly suprised by the selection and the freshness of the food - very tasty. Our waiter was attentive and knowledgeable. Our stay was pricy - but I find you always pay for beachfront in season. We would definintely stay here again on a return trip. Only beach front rooms have balconies - if you want a balcony and an ocean front room - this is the place to be.

Room Tip: For beachfront - ask for a room above the 3rd or 4th floor so that you can see over the palms.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank b1sally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, 3 April 2012
Dear Guest:

Thank you for taking the time to write this review. We are thrilled to hear your enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West!

Sincerely,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 March 2012

No recognition of spg Platinum. Got a "courtyard view" room which was basically a tree in front of the window on a low floor. Did not have a bottle opener to loan to us, also you had to go upto the front desk if you needed something like toothpaste. Arent resorts supposed to be full service? Rooms were old and looked worn. Not a resort feel. Would not recommend to anyone.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PatrikCables
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level 6 Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 28 March 2012

The best part of our stay here was the shuttle service! Each of the drivers we had were courteous and professional.
We paid $300 a night for our stay. Our room was on the third floor, an end unit. The suite overall was clean. The cold water faucet in the bathroom was broken, as was the faucet on the sink in the "kitchen" area. As we prepared for bed we pulled out the sofa bed to find it was broken. The metal leg was separated from the frame and several springs were missing. The bed itself was dirty. I called maintenance and someone came immediately, but due to the late hour and the hotel being sold out the best he could do was help us get it folded back in so my sister could sleep on the sofa.
Loud parties on our floor kept us awake most of the night. There was constant yelling and screaming from the parking lot as well. I complained the next morning and was told that it was spring break week and that management was aware, and the perpetrators were being evicted. Unfortunately the next night was equally as loud.
Maintenance did replace the bed in the couch on our second day.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VAcruiselover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, 3 April 2012
Dear Guest:

Thank you for your feedback and taking the time to post your comments. We were pleased to read that the issue with the sofa bed was resolved. We are in the process of replacing the sofas in the suites.Thank you again for your comments.

Sincerely,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 March 2012

My reveiws are mixed on this one. The pros are: location to beach, rooms are suites and the environment is quaint and enjoyable - the shuttle services is great too if you sign up for it. The cons are: no customer service (like being in a condo on your own), the outside walkways are not clean, zero pool service (if you want a drink or food you need to go to bar area and get it and wait for a long time), depending on who is working the pool - only one towel per person was allowed which is rediculous, the furniture in our room esp the sofa needs to be replaced since it sinks in and is terrible.

Room Tip: Pay extra for a balcony facing the pool but don't spend double the money for the balcony facing...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JulieMCCoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, 3 April 2012
Dear Guest:

I reviewed your comments regarding your stay with us at the Sheraton Suites. We do appreciate all the feedback we can get. I do apologize for the disappointment you experienced with the Staff and I hope you addressed it with the front desk, so we could have the opportunity to make it right. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments because we are always looking for ways to improve our service.

Sincerely,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 51 Hotels in Key West
Price range (per night): $274 - $792
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida

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