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“solid hotel...but no balcony” 4 of 5 bubbles
Review of Sheraton Suites Key West

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Sheraton Suites Key West
Ranked #30 of 51 Hotels in Key West
Certificate of Excellence
Middle Island, New York
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“solid hotel...but no balcony”
4 of 5 bubbles Reviewed 26 March 2012

This was a solid hotel to stay, roomy but no balcony. If you want peace and quite and are a couple, find another place to stay, too many kids at the pool.....from morning to night...but we knew this before booking, if you are looking for a couples only resort try another hotel. It's about an 11 dollar cab ride to dant'es or to mallory square. The hotel has a shuttle to downtown but you have to make a reservation in person at the front desk...and the last one back to the hotel is at around 10 pm...( reservations..in key west?....10 pm in Key West?)....

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank caryteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, 3 April 2012
Dear Guest:

Thank you for taking the time to write this review. We are glad you enjoyed your stay with us at the Sheraton and the time you spent in Key West. The pool view and ocean front suites have balconies. We hope you will come back to visit us again and enjoy one of our pool or Ocean front suites with a balcony. Thanks again for the review and we look forward to your return visit to Key West!

Sincerely,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,231 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (386)
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Maine
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 26 March 2012

One of the few hotels in KW on a nice beach. Huge rooms. NIce pool area. Average food. It is a little out of town and there are no other restaurants within walking distance, so you will need a car or cabs to get into town. They advertise that there is a shuttle, but it only takes 12 people an hour and everyone wants it between 4-7 so we had to cab every day but it's a short ride and there are always others who want to share a ride. All in all, good place to stay.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CindyMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, 28 March 2012
Dear Guest:

Thank you for taking the time to write this review! We are thrilled you enjoyed your stay with us at the Sheraton Suites and look forward to your return visit to Key West!

Sincerely,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vestal, New York
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 23 March 2012

The best part of this hotel is Mr. Ed and the shuttle service, as well as the staff at breakfast time. We, at first, had a room assigned that we did not like, but the room was changed, and everything was fine. There really is no "bar crowd" and the ambience in the bar area is "deadening." We stayed several days, and we would return next year. The courtyard suites are nice.

Room Tip: Courtyard rooms are nice.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank elizabeth e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, 28 March 2012
Dear Guest:

Thank you for writing this review. We are happy to hear you enjoyed your stay with us at the Sheraton Suites and will pass along the good comment to Mr. Ed in acknowledgement of his efforts! Thanks again and we look forward to your return visit to Key West!

Sincerely,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland, ZH
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 21 March 2012

- Complimentary Wifi : very poor in the whole hotel, even in the lobby, the computers didn't work properly, we had almost no wifi in our room
- We paid for a suite, we were a family with 2 kids (15 & 13). the sofa bed was extremely uncomfortable, it was a hammock, our kids didn't sleep well at all. It was an old very small sofa bed, too small for 2 people, we had to call to have the bed made.
- It was not possible to book online 4 breakfast but only 2. First day breakfast at 10:00 am no fruits left, no plates, we had to ask all the time for everything. The buffet was very poor.
We had to pay 40 US$ for our kids breakfast per day (80 US$), too expensive for such poor buffet.There is nothing to eat.
- First day of breakfast we asked for 2 Cafe Expresso, but the second day we were told that it is not possible to have one, that they don't have expresso cafe.
- First night some kids played and shout at the swimming pool at 23:30 pm, nobody told them to be quiet, they woke us up.
- Second night the next door room began to shout and laugh loudly at 4:00 am they woke us up again.

We decided then after 2 nights to leave this awful hotel. We wanted to book a nice 4 stars hotel, we paid the price for a 5 stars hotel but we had a 2 stars hotel stay. We paid US$ 983 for 2 nights !

  • Stayed January 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Niki013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, 3 April 2012
Dear Guest:

I reviewed your comments regarding your stay with us at the Sheraton Suites. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the disappointment you experienced with the breakfast buffet in the restaurant and I hope you addressed it with the Restaurant Supervisor so we could have the opportunity to make it right. We are also the process of replacing the sofa beds in the rooms. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments because we are always looking for ways to improve our service.

Sincerely,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford ct
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 March 2012

Just got back from girls weekend - spring break was in full swing but wasnt a problem -property was clean staff exceptional Allison at concierge fantastic- Noor and Audrey at front desk, Chris at pool and all the shuttle drivers (I think Steve was his name) all were great. Hotel is right across street from nice beach with white sand - pack a collapsible cooler! Plan to rent bikes it is much easier to get to town that way. We felt very scheduled having to reserve shuttles to go back and forth but they were a great way to get in town. $20 cab ride one way for 4 people shuttles stop at 11:15. If shuttle is full for a time slot request they add another especially at sunset. It would have been easier to stay closer to town for flexibility of coming and going but having a suite with 4 people and beach was a good trade off. I think I would stay near southern most point next time there are beachfront properties that are closer to Duvall st. Families with teens might like having convenience of everything closer to hotel. Everything was at least 2 miles from Sheraton

Places to eat: Camilles a must for breakfast best eggs Benedict, garbos grill (little cart on side of road down street from conch bar) fantastic fish tacos, Flaming Bouys for dinner- exceptional fresh food, the best key lime martini and fresh coconut drinks plus good lunch were at WhiteTarpon. Petes Bar had the best piano players singalong music! Duval st fun bar hopping - Garden of Eden is fun to check out.
Sebago tours did a great catamaran trip with good food and great captains - you can negotiate price and they always throw in separate free sunset cruise

Room Tip: Higher units had more privacy but plan to walk 3 flights - there are elevators but stairs are right...
See more room tips
  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vacation265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review, 3 April 2012
Dear Guest:

Thank you for your review! We are happy to hear you enjoyed your time with us at the Sheraton Suites and found our staff friendly and helpful! We will pass the review along in acknowledgement of their efforts.

Sincerely,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Key West

Property: Sheraton Suites Key West
Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 51 Hotels in Key West
Price range (per night): $383 - $735
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida

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