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All reviews beach bar private beach chart room lanai room dockside suite mallory square end of duval street turtle pond perfect location garden view large balcony bars and restaurants watch the sunset great resort trip to key west walking distance to everything free shuttle
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Reviewed 10 November 2018

We have vacationed in Key West a dozen times. The past 2 years have been during Fantasy Fest, with both stays at the Pier House. The hotel itself is wonderful. It is peaceful and yet a block away from the most exciting area on Duval Street. The rooms are very nice and very clean. They have a private beach with a gorgeous view. They are also the only luxury hotel in the nearby vicinity to have a "SALINE" pool which eliminates the effect of chlorine on your eyes, lungs, skin and swim wear. It was extremely refreshing and served as a magnet for engaging the guests. The live music at the beach bar was wonderful and readily heard at both the beach and the pool. The hotel also provides a shuttle at no expense that goes from one end of Duval to the other and all point between. We rented a 2 person scooter to get around during the day and parked it at dusk to be safe. We could easily walk to most entertainment at night from our hotel, but if we cared to venture a bit farther, the shuttle was great. All members of the staff we encountered over the past 2 years were outstanding....from management to the maids. You can definitely find less expensive lodging, but considering ALL that comes with it, it is a luxury experience at a value. We are already making plans to book early for 2019.

Room tip: Lanai rooms are a great value. If you do not want to be on ground level, be certain to specify with your request.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Simonjw2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 4 weeks ago

Simon thank you for your partnership and I am glad you have found your new vacation spot in Key West. I am glad that you took advantage of our many amenities and I look forward to seeing you next Fantasy Fest.

Regards,

Joe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018 via mobile

In walking distance of Mallory and Duval St. Has its own private beach with bar. Also has a complimentary golf cart taxi that runs up and down Duval. Service was excellent. Room wasn’t ready upon arrival, no big deal, the bellhop though kept our beer cold until we could get in the room (A+).

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Guide554450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 4 weeks ago

Thank you for staying at the Pier House Resort and Spa and I am glad that the hotel and team exceeded your expectations. Please share with your friends and I look forward to seeing you soon.

Regards,

Joe

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Reviewed 6 November 2018 via mobile

My wife and I have stayed at the Pier House on many occasions over the last 10 years. Everyone is always wonderful and the property is always very well kept. You absolutely cannot beat the location and you even have your own private sandy beach. Always our first choice when heading to Key West!

Date of stay: October 2018
Trip type: Travelled as a couple
Thank whiteventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 4 weeks ago

Thank you for your partnership and the team and I appreciate your business. We look forwrad to seeing you soon at the resort.

Regards,

Joe

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Reviewed 6 November 2018

Found an opening for our favorite room at the Pier House, right after Fantasy Fest and right before the powerboat races. Room 810 or room 807 right below it offer unlimited ocean views and actually hang out over the water. Spend the days(or nights) on the private balcony overlooking the Sunset Pier watching the boats drift by right in front of you and toast the sunset and the sunset party boats drifting by...The staff are all excellent, especially Bellman Roman...a true gentleman and has become a true friend. Cora at One Duval is a real special young woman, so enthusiastic and helpful. Watch out Joe, I may try to steal her away from you and bring her back to Sarasota to work with me.....Love all these guys and look forward to returning to my home away from home real soon.....

Room tip: Dockside corner suites--810 or 807
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank pirate40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2018

Both SPA and Salon are first-class. Nichelle is one of the best colorists and stylists I have had in some time.

This is a must-do for anyone wanting a little pampered down-time in Key West! Additionally, they are very accommodating in terms of last-minute bookings and will do their best to schedule you in.

Room tip: The beach rooms are the best! We have stayed at the hotel multiple times and always had excellent service.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 4 weeks ago

I am glad that you enjoyed your time at the Spa.

Regards,

Joe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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