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“Outstanding Spring Break” 5 of 5 bubbles
Review of Pier House Resort & Spa

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Pier House Resort & Spa
Ranked #14 of 49 Hotels in Key West
Certificate of Excellence
Atlanta
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Outstanding Spring Break”
5 of 5 bubbles Reviewed 12 April 2012

Our family of three enjoyed a wonderful Spring Break week at the Pier House. Did make certain we reserved a Lani room. Staff was very accommodating and the concierges Todd and Lee were fantastic in setting up everything from bike rentals to dinner reservations to shipping personal items home for us. All the dining and bar staff were great as well. The Pier House is right in the middle of all the action in Old Town Key West. As for the comments regarding noises late at night, that's true but hey we're in Key West. Key West quickly became one of our favorite vacation spots and we will return to the Pier House on our next visit.

Room Tip: If you can swing it go for the Ocean Front rooms or at least go for the Lani rooms
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KFountain, Manager at Pier House Resort & Spa, responded to this review, 14 April 2012
We're glad you enjoyed your Spring Break with us! Thank you for the shout out to Todd and Lee, we'll make sure to share the kudos!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,137 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (624)
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English first
Flesherton, Canada
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 bubbles Reviewed 8 April 2012

Stayed in Ocean view room overlooking beach and islands. View was as expected first class
But room was dated and during the three night stay we were awoken by noisy guests returning to their rooms after 3pm. We appreciate this is not directly the fault of the hotel and Key West has an atmosphere of it's own but having stayed in other hotels in KW on previous occasions first time for the consistency of the noise. I would not have been offended to see signs up encouraging guests to respect other guests when returning late at night. On our last night we called reception ton advise them an alarm was sounding.

We used the Outdoor restaurant overlooking the Harbour for breakfast each day. Staff were efficient and choice of food superb. As was the quality.

To sum up nice, with fabulous Gardens, but was hoping for the room to provide a more luxurious experience like Cheeca Lodge or Tranquility Bay where we also stayed.

Room Tip: Choose room carefully as many are on ground floor with balcony adjacent to garden. Clearly the more...
See more room tips
  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Fulfilled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 6 April 2012

My friends and I stayed here in late March 2012. We had some difficulty upon check-in; we expected a AAA discount of which there was none and there was also some confusion about how much more money they wanted up front and an additional credit card ended up being used, etc. The man on duty at the front desk had a bit of an attitude on top of everything else. We then encountered difficulty at the pool when we ordered drinks; we were told we couldn't charge anything to the room because we were listed as "cash only"! How could that be when they had TWO major credit cards on file? Embarrassing to say the least! We finally straightened everything out and my friends stopped by to see the manager to let him know what was happening. We were quickly upgraded to a suite overlooking the pool at no charge! I must say, the suite was beautiful and very clean (as was our first room), the balcony was spacious and very private, almost completely covered by palm trees and foliage. The rest of the staff couldn't have been more pleasant and helpful and the grounds were beautiful and immaculately kept. The beach is great too - I never missed a day - though it can get very very hot if there is no breeze. Don't miss the little turtle pond and the beautiful fountains out front. If you've got the cash, give Pier House a try. Very nice hotel.

  • Stayed March 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lisa703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wattsburg
Level Contributor
81 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

We choose the Pier House Resort for our daughters destination wedding reception. Setting this up long distance, not ever having been there or seen it, we were very nervous that we had made a good choice. We couldn't have been more pleased! The administrative assistant, Adele Gerbracht was so very patient, kind and helpful. Adele made the task a breeze. The location was wonderful, and the food was delicious and beautiful. We were so proud of our choice!!

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank upfromhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethel, Connecticut
Level Contributor
156 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 30 March 2012

Spent a week at The Peir House right at the end of Duval, great location, nice property with an excellent and attentive staff.

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frederick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pier House Resort & Spa

Property: Pier House Resort & Spa
Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
Price range (per night): $415 - $895
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida

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