Them: "Your room will be $249 per night sir"
Me: "Perfect, here is my card"
Them: "Great! We will charge you $315.27"
Me: "Huh?! How does $249 go to $315.27?
Them: "Oh, just a daily $30 fee we charge to all our guests for staying in the hotel. This allows guests to rent bikes (Rental fee not included) and includes access to our concierge"
Me: "Wouldn't this be included in the daily room rate?"
Them: "Oh no sir, adding this fee at the end means we can advertise lower room rates and trick people into booking with us. -Just like the airlines charging you for baggage" :-)
Me: "Oh, ok great. I will choose an honest hotel instead.
Of course the hotel didn't say they were tricking people outright. Talia was not helpful in explaining the difference between the room rate and a "resort fee". Sarah, the supervisor, was too busy to take my call, even though I could hear her answering Talia's questions in the background. Talia said she could take my number and have Sarah call me back later today when she wasn't as busy.
I bet Sarah is busy constantly enforcing the "Resort Fee" policy.
POTENTIAL GUESTS -
If considering this hotel, when comparing prices remember to increase the daily rate by $34 (resort fee and tax). Also consider the morals behind this hotel's pricing.
We decided to book another hotel, on the water, who didn't have any hidden fees :-)