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Reviewed 6 April 2018

excelent service, always on time, very proffetional, they were well prepare to attend all my family, I like to give especial thanks to Ms Yesi Luna for the excelent service provide to all my family during the days we stay at the hotel.

Room tip: was a large clean room, very nice view, very quiet, A/C, with a small kitchen, and a jacuzzi.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Salvador V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at DoubleTree Resort by Hilton Hollywood Beach, responded to this reviewResponded 6 April 2018

Salvador, thank for celebrating your 25th anniversary at DoubleTree Resort by Hilton Hollywood Beach. Our team is dedicated to providing our guests with an outstanding experience, and we are happy they made that happen for you. We appreciate you mentioning Yesi, and she will be thrilled by your compliments. Thanks for choosing us, and we look forward to seeing you again soon.

Sincerely, 
Saner Unal
General Manager

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Reviewed 5 April 2018

My husband and I took a trip to Florida for vacation in March 2018. Overall we had a great experience with this hotel. The staff were friendly and helpful, especially Sandra in the restaurant. There were a couple drawbacks to our stay. There was a lot of construction going on on the two sides of the hotel; on one side there was a new high-rise going up and the construction noise was quite noisy when we were relaxing at the pool. I don't recommend the hotel restaurant for dinner. The food wasn't that great but I do recommend the restaurant for breakfast. There are lots of choices and the breakfast was great! The hotel is close to the trolley stop so that you can go explore other areas, especially the boardwalk by Margaritaville. The beaches are beautiful and overall we had a great time here!

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Rebekah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at DoubleTree Resort by Hilton Hollywood Beach, responded to this reviewResponded 6 April 2018

Hello rnorth2018:
I am glad that you enjoyed your stay with us, but am disappointed that we fell short of providing you with an outstanding experience. Please accept our assurance that your concerns have been noted and will be addressed if possible to help make our resort a better place. Please let me know if you have any questions.

Thank you for being our valued guest, and we hope to serve you again whenever your travels bring you to Hollywood Beach.

Sincerely,
Ernesto Rivera
Director of Guest Services

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Reviewed 5 April 2018 via mobile

So, where do I start?! From start to finish, my stay at the DoubleTree Resort by Hilton Hollywood Beach was absolutely fantastic! The title for this post says it all, but what really made this stay so enjoyable was the staff at this Hilton property. When I arrived to check into my room on Monday, the 26th of March, my first interaction with the staff was with Josephine at the front desk, who welcomed me with a smile and throughout my stay was always present if I needed a tip on where or what to do around town! Awesome team member! My room was not ready but I was checking in early and being an employee at a property in Pittsburgh, I completely understand that early check ins are not always guaranteed. This brings me to Jeff, the concierge at the DoubleTree Resort by Hilton Hollywood Beach, who stored my luggage until my room was ready and informed me on all about what to do when in Hollywood and gave ample information on the Hollywood Trolly (which is nice and convenient that takes you to the broadwalk for 1$ and picks up right out front) Jeff's great and knows the area well and will strike up a conversation anytime!

The restaurant staff at this property is wonderful! Every morning I was greeted with a smile from Samantha, who knows a lot about the area and makes you feel welcomed during your stay. Jackie, from the restaurant, a big thank you for your excellent service and making me feel comfortable during my stay. The food at the hotel is really good and I'm telling you the staff is even better! They all provide excellent service to make your stay enjoyable from start to finish. Again, thank you to Samantha, Jackie, Eduardo, Garlin, Ian, Travis, Surge and the two other female waitresses! You all are awesome, deserve huge recognition for your service and please keep providing excellent hospitality to your guests!

This hotel also has Starbucks coffee on site inside the lobby! A big thank you to Beatrice and Vitaliy, who every morning knew what I wanted and were very happy every time I saw them! Thank you! Wishing I was heading down to the lobby right now for a hot Starbucks coffee!

The guest rooms at this property have everything you need. In - room safes, updated decor, huge balconies! I stayed on the fourth floor, so huge thank you to the house-keeping staff on the fourth floor! Every morning they were welcoming and smiling and my room was spotless! Very clean, modern-guest room with comfortable beds!

In south Florida, almost anywhere you will see construction. New high rises and new hotels are being constructed each day it seems. Yes, there is construction next door but I'm telling you the staff and the service at this property will keep you distracted. The outdoor pool is beautiful, with views of the intracoastal and a huge hot tub surrounded by palm trees - pay no mind to the construction-you barely notice it anyway.

The location of the hotel is excellent! Safe area with a local trolley that takes you to the main broadwalk area for 1$ and picks up out front! Also, uber is great in this area! Utilize the trolley!

Special thanks to Cynthia at the front desk! Cynthia worked mixed hours during my stay and might have been working eight days straight at one point but just wanted to say thank you for your amazing hospitality and for always smiling! Cynthia was always up for conversation and is very professional when dealing with guest requests! Thank you DoubleTree Resort by Hilton Hollywood Beach! This is a true gem in south Florida and I really hope to be back soon! In the mean time, keep doing what you do and thanks again for a much needed relaxing vacation in south Florida!

Date of stay: April 2018
Trip type: Travelled solo
Thank Mike239090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at DoubleTree Resort by Hilton Hollywood Beach, responded to this reviewResponded 6 April 2018

Mike, thank you for staying at the DoubleTree Resort by Hilton Hollywood Beach and for your wonderful review. We love receiving comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We are very privileged to have a team that shares this passion daily and will share your compliments with them. They will appreciate the recognition of their hard work, and all of us here look forward to your next visit.

Sincerely, 
Saner Unal
General Manager

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Reviewed 5 April 2018 via mobile

We had a nice stay with friendly staff , nice room and good breakfast. It is a somewhat crowded area with hotels all around . If you stay in upper floors, you can see intracoastal and ocean water.
Other than these assets, the parking is valet only parking. In our case, there was negligence on part of parking personnel as our RV was invaded with result of articles stolen !!. The police were called and hotel said they would report and check on insurance. We have not heard . There are no video cameras in the parking outside area...beware! !

Date of stay: February 2018
Trip type: Travelled with family
Thank thademo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at DoubleTree Resort by Hilton Hollywood Beach, responded to this reviewResponded 6 April 2018

Hello thademo:

I am glad that you enjoyed our hotel. Please accept our assurance that your concerns have been noted and will be addressed if possible to help make our resort better. Please let me know if you have any questions about the ongoing situation with the police report. Thank you for being our valued guest, and we hope to serve you again whenever your travels bring you to Hollywood Beach.

Sincerely,
Ernesto Rivera
Director of Guest Services

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Reviewed 4 April 2018

We booked a corner room with two balconies and intracostal views. We were assigned a different room facing a construction site. When I brought it to their attention, we were promptly switched to a corner room however, we still faced loud construction with obstructed views. After one night and morning facing construction we were switched to the opposite side. The hotel comped us breakfast and delivered a bottle of wine and a fruit/nut package to our room for the inconvenience. Cynthia, at the front desk went above and beyond to insure our satisfaction. Kudos to her for a job well done.

Room tip: Rooms on one side of the hotel face a construction site...NOT good. 730am jack hammering and obstructed views.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank S5334GEglenns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at DoubleTree Resort by Hilton Hollywood Beach, responded to this reviewResponded 5 April 2018

Thank you for choosing the DoubleTree Resort by Hilton Hollywood Beach for your pre-cruise stay. We are glad you and your family had an overall nice experience and that you liked our courteous service. However, I am sorry for the inconvenience you had with your first room. Your compliments will be shared with my Cynthia for a job well done and all of us look forward to welcoming you all back soon.

Sincerely,
Saner Unal
General Manager

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