My wife and I, along with our 10 yr old son purchased the jet ski dolphin tour for April 5th at 9:30 am. We are inexperienced and have never been on a jet ski before. Still, it sounded exciting and the tour description lured us in and we decided to give it a try, renting one for all 3 of us to ride together. We received a short safety brief and basic instructions and were sent out one by one on the skis to wait for our tour guide. Now for the tour:
We were not introduced to our guide and he never spoke to us other than to say “keep single file and try to keep up because we have to get out there”. Our group was never told where we were going, what we were going to do, or questioned about our abilities or experience level. Two other couples were inexperienced riders as well. The guide literally took off and we found ourselves trying to learn how to ride at high speeds in heavy wind, rough seas among many big boats and my wife and son were terrified. It wasn’t a tour, it was an impossible game of follow the leader at 45-65mph for 25 minutes. When finally we arrived in calm waters where I assumed the dolphins are normally seen, we did not stop anywhere to look for dolphins....we idled through until everyone caught up and we kept going. This cycle repeated itself a few times. The guide never spoke, never pointed, never even stopped or addressed the tour group. By this point my wife said she didn’t care if she saw a damn dolphin, she just wanted off. The stragglers caught up and we took off at high speeds for the return to FMB. It was so bad on the return that halfway back the guide realized we were two jet skis short because two stragglers got so far behind they got separated from the group and lost! One of the lost riders had a cellphone and was able to call a relative who was still with the main group and after 15 minutes of scratching his chin rthe guide realized where he was. So he had us shut off the jet skis and bob there in the ocean like idiots for another 15 minutes while he sped off to Bonita Beach to find the riders he left behind, which is why we all arrived back at FMB a lot later than scheduled. So, not only did we not see a dolphin, we weren’t even given opportunities to look for them. Our guide could have gathered up the group at some point and said “Ok, this is where we see them if they’re around” so at least we’d know where to look around, but he was never closer to us than 50 to 100 yards. A tour is supposed to have a guide who at least pretends like he wants to teach or show or GUIDE people to what they paid to see or answer a question or two. The employees seemed like a bunch of “cool beach dudes” but it should be more than that, and I’m sure not all tours have been this terrible because they do have many good reviews. It was just a bad costly experience for me on this day. A senior manager or owner should intervene here. Thanks.
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