We stayed at Il Lugano over Christmas. When we arrived, the valet who was working was rather rude to us, and continued to be that way through our entire 6 day stay. The inside of the hotel was nice. The room was big and we liked it. However, when we went to use the microwave, there was cheese crusted onto the turntable plate. It was disgusting. In addition, there was a large amount of dust on top of the refrigerator. This really spoke to the level of detail that they didn't have when it came to cleaning the rooms. The shower head was weak, and although you could switch the modes, none of them provided a good shower. Although I realize that it's considered an upscale hotel, I think paying $5 for a 10 oz. bottle of Sprite is a bit excessive. The pool was very small and completely in the shade. There weren't many chairs to sit at by the canal. The front desk staff was not very attentive and possibly understaffed. Each time I called to the front desk, the phone rang at least 10 times before anyone answered, and at times, nobody answered. For over $200 per night, this hotel did not meet our expectations. We would never stay here again, and would not recommend it to anyone else.
- Official Description (provided by the hotel):
- A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more less
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- Also Known As:
- Il Lugano Fort Lauderdale
- Hotel Il Lugano