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“Horrible housekeeping and non communication”

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Daytona Beach Resort and Conference Center
Ranked #16 of 74 Hotels in Daytona Beach
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 August 2017 via mobile

Very nice stay and room. But I left 2 towels there and came back the next day. I called 5 times to lost and found and they haven't gonna to the room to look. When arrived there I ask if they found it and one lady at the desk said yes and they other lady (looked more in charge) said no there wasn't anything found and kept pushing it. It was all too weird and suspicious. Housekeepers where rude. They said that there were no other options to find the towels. Also they never offered to let us look in the lost and found.

Stayed: August 2017, travelled as a couple
1  Thank Krystina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 1,021 reviews

Reviewed 26 August 2017

I travel for business so upon arriving I was exhausted to say the least. I had a small issue when checking in. Shelley K handled my concern in a very professional and efficient manner. She was very pleasant and exhibited a very positive attitude. The rooms were nice just a little dated. The ocean view was amazing.The housekeeping wasn't the best as far as the cleanliness of the refrigerator and microwave. My overall experience was a good one.

  • Stayed: August 2017, travelled on business
    • Location
    • Rooms
    • Service
2  Thank Erikka2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

We stayed in a king room that faced away from the sunrise. This particular portion of the building must have been built in the 70s. It had a wall of plate glass with the entry door in it with the air conditioning unit on the ground poking through the glass. Yes, the room does have an almost complete kitchen. The bathroom sink is in the same countertop as the kitchen sink but off to the left side. The carpet in this place was filthy and the rooms and hallways in all the buildings we passed through smelled musty.
I took one of the bathroom towels and wiped the white tile floor and the towel turned gray. There were pieces of candy stuck to the carpet, so I moistened a paper towel and tried to remove the candy. The paper towel came up black from the dirt that it soaked up from the carpet. After I found this out, I did not walk on the carpet without my slippers on my feet. I wiped down the entire bathroom and kitchen area tile floor. At least that was clean. I then used bath towels for carpet runners. Looking at two of our bath towels, one was bright white and one was dingy yellow.
The sheer curtain that was behind the drapery covering the plate glass wall window was ripped approximately 12 inches, from repeatedly getting caught in the door opening.

With it being turtle nesting season on the coast, everyone is required to turn off all of the big exterior lights. I understand the reason why this is necessary but the pool decks need some sort of lighting on them other than yellow porch lights around their perimeter. The pool area decking is so dark that I almost ran into somebody talking on their cell phone because I did not see them until I was on top of them. One of my main factors for choosing this location was its proximity to the ocean and the fact that it had a hot tub. The hot tub has been in disrepair since hurricane Matthew hit that coast in 2016. Evidently this dump has no plans to fix said hot tub because they built a concrete block wall around it and enclosed it so you can't even see it. The website does not say that there is not one. It still has pictures showing that they have it. That's false advertising in my book.
I'm guessing that some of the maintenance workers are the ones that attempted to cut a hole in the ceiling just above the refrigerator and realize that was the wrong location and stopped, then went into the closet and cut the same size hole in the closet and removed the sheet rock cut out to access the plumbing but did not patch the hole in the kitchen. The 10x10 piece of sheet rock is still covering part of the hole.

The water pressure in this room is so bad that I felt like I was taking a shower, not from a showerhead, but from a straw! Normally I change out the shower heads with my own that I carry with me on vacation(Teflon tape, pliers, crescent wrench, 3 different shower heads), but I figured for one night it would be OK. Boy was I wrong! On the setting that will allow the most water to come out in the center of the showerhead, the water would come straight out about 1/2 of an inch and immediately head towards the bathtub. Just for kicks, when you get finished reading this review, go cover up 85% of the holes in your showerhead and take a shower. Or better yet, use the sprayer from your kitchen sink! I think a kitchen sink sprayer will have more water pressure and volume than that shower did.

Check out time is clearly stated on the back of the door as being 11 AM. That did not stop the housekeeping staff from coming by at 8:30am and knocking on the door, waking you up just to see if you were there or not.

I do not usually use this language in my reviews but this particular place was a S**T
HOLE!!

I guess the old adage applies, you get what you pay for.

Stayed: August 2017, travelled as a couple
2  Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
2
Reviewed 22 August 2017 via mobile

It was a pleasures to stay at this beautiful resort. Cori at the front desk was great. She listened to my special needs and gave me a fantastic room.Parking was easily assessable to my room. Bellman was on it. Great service . I did not have time to swim in one of their four pools,but everyone seemed to enjoy it. Great for family's, conferences, or the great beach. After a long day ,housekeeping had cleaned the room and it was welcoming.I would recommend this resort.

Stayed: August 2017, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

we stayed here for 2 weeks.
The housekeeping isn't that good. While they clean every day.
After a week we had to ask again for an housekeeping because our room keeps
getting more dusty and dirty.
When there came another housekeeping she was ashamed of what she saw.
She asked us if our room really was cleaned. While the housekeeping just left.
This was the first time that our room was clean.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank mew32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Daytona Beach Resort and Conference Center

Address: 2700 N Atlantic Ave, Daytona Beach, FL 32118-3005
Region: United States > Florida > Daytona Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Daytona Beach
#6 Green Hotel in Daytona Beach
#10 Business Hotel in Daytona Beach
#11 On the Beach Hotel in Daytona Beach
#17 Family Hotel in Daytona Beach
Price Range: $123 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Daytona Beach Resort and Conference Center 3*
Number of rooms: 322
Official Description (provided by the hotel):
Enjoy ultimate comfort and luxurious ocean front accommodation where every unit has a kitchenette at the Daytona Beach Resort. Once you arrive, choose between a dip in our white sandy beach or one of four resort pools. After a morning of swimming and sunbathing, workout in our fitness center. Couples can enjoy an afternoon cocktail at our Reef Pool Bar while children catch waves and place their finishing touches on their sandcastles. Finish the perfect day with a great meal at our ocean front restaurant and head into a deep sleep while listening to the sounds of the waves. Whether you've come to our resort for the sand and the sun, or whether you've come here for an important conference or the wedding of loved ones, we're fully confident our Daytona Beach hotel will accommodate your vacation needs to the point of being unforgettable. ... more   less 
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Also Known As:
Daytona Beach Hotel Daytona Beach
Daytona Beach Resort And Conference Center Florida

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