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Reviewed 1 September 2017

The location was great, it looks decent from the outside, the office staff was nice, but...there's always a but! The rooms were awful! The first room had dirty sheets, hair and some yellow gunk on the sheets - eeeww! Changed rooms, inspected the bed sheets with the front office person and they were good. The room was just not clean, there was a previous guests hair clip on the floor near the wall, the carpet was very dirty, the telephone was disgusting, there was a layer of dust in out of reach places, the bathroom needed to be doused in bleach to remove the toilet bowl stains and moldy grout in the tub. There was at least of bottle of cleaner left on the tub that I guess I was supposed to use to clean it myself - hint taken! There were no hangers in the closet; no cups (disposable or glass) in the bathroom or kitchenette and NO hairdryer. I had to go to the office to retrieve a hairdryer. And speaking of kitchenette, there wasn't a single cooking utensil or dish in the kitchenette (not that I would have cooked in this place), but doesn't a kitchenette typically come with these things? If it was cleaned up it would be a nice place...it was my first and last time staying in an Extended Stay America - trust me!

Stayed: August 2017
Thank eaorasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - St. Petersburg - Carillon Park, responded to this reviewResponded 2 September 2017

I apologize for the disappointing stay you had with us. We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We would also like to inform you that room amenities are available at the front desk and are complimentary. I hope you will return so we can make it up to you.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

If you like:
A tiny prepackaged tiny muffin or a granola bar for your free breakfast?
A Filthy room?
A Filthy toilet bowl?
Burn marks on all bedding?
Bathtub finish peeling off?
God only knows what is growing on the walls and tile in the bathroom?
Spilling a drop of water and wiping it up with a paper towel and seeing black on it?
Being told the water does not work on the whole road the hotel is located and the
Properties on each side of the hotel has no problem!
This is the place for you!

And this the best reason for staying at this hotel!!!
If you like submitting numerous calls and emails with no reply this place is for you!!!!!!!!!

Room Tip: If you like a Filthy place this is for you
  • Stayed: August 2017, travelled with family
    • Service
1  Thank dguidaracpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - St. Petersburg - Carillon Park, responded to this reviewResponded 31 August 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area.

Sincerely,
General Manager

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Reviewed 16 August 2017

If you are looking for a place that provides smoke for a non-smoke room, near an elevator for limited mobility guest, and receives a rude, acerbic, meltdown response at the office when reservation requests were reported when not met, then you have found a deplorable home away from home

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
2  Thank O1137ZNwilliamd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - St. Petersburg - Carillon Park, responded to this reviewResponded 16 August 2017

Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit.

Sincerely,
General Manager

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Reviewed 15 August 2017

Did not like the room at all. There were bugs, dirty floors and old raggedy comforter which I had them replace. Cigarette butts everywhere. Paint peeling from door. My credit card was over charged. Will not be returning to this location.

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank lisarV5516XQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - St. Petersburg - Carillon Park, responded to this reviewResponded 15 August 2017

Thank you for providing your feedback. Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Please give us the opportunity to make it up to you on a future visit.

Sincerely,
General Manager

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Reviewed 30 July 2017

Was given smoking room, noise all night ac broken worst place I've ever stayed. I do not recommend this hotel to anyone you honestly get what you pay for. Dirty and very uncomfortable rooms. Save you money there are places near this one that are around the same price that the rooms are much nicer

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank T7311ANmelissam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - St. Petersburg - Carillon Park, responded to this reviewResponded 31 July 2017

Thank you for posting a review of your stay. Candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the issues in your suite. We have shared your feedback with our housekeeping team as well as front desk team, and will use this as a training opportunity to improve our service delivery. Please come back and stay with us again.

Sincerely,
General Manager

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