I have been in the hotel industry for over 10 years and I have stayed at alot of places from 5 star to motels and This place from the AGM to the front desk to the housekeepers is. handsdown THE best experience i have ever had. They truly get it! Kind service at every turn, accomodating smiling helpful staff, spotless rooms and just wow! If you are in the area and you stay anywhere else you do so at missing a jewel in the hospitality industry. Btw the price was fantastic too. 5* stay at 2.5 rate!! Thank you!!!
The location is great. Walking distance to all the Newark bars. The room was pretty dirty and it had no fridge.
We were not looking for a classy hotel. We had stayed at Super 8's in the past and been satisfied. Not at this one. When we saw the bed bugs (see attached picture from under the mattress), we decided to leave and ask for a refund. The manager told us that he could not refund our money because we had made the reservation through USAA. When USAA contacted the manager, HE TOLD THEM WE WERE LYING, that there were no bedbugs and again refused to refund our money. USAA eventually refunded half of charge themselves--the hotel manager never refunded anything. I have never written a bad review, but this guy said we were lying and refused a refund. Shame on you!