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“Seriously disappointed ”

The Restaurant at Water's Edge
Ranked #9 of 39 Restaurants in Westbrook
Price range: USD 15 - USD 40
Cuisines: American, Italian, Seafood
More restaurant details
Restaurant details
Good for: Groups
Dining options: Breakfast, After-hours, Reservations
Dining style: Fine Dining
Cross street: Ripley Hill Road
Transit: 1 Mile from the Westbrook Train Station and on the Shoreline Bus route.
Description: We would be happy to have you dine with us during your visit to our award-winning restaurant filled with a wide variety of many dishes. We are located right on the shoreline and can enjoy the view of the ocean while you dine with is. We have many signature martinis, italian, and seafood entrees.
Reviewed 11 August 2018 via mobile

We stayed at the waters edge for 3 days. One of those days we couldn’t even get into the restaurant or get room service because of a private function. I get that you have functions to think about but your guests experience shouldn’t suffer because of it. That being said- we ate outside one night. We were given soup but no spoons. They were out of 4 different things on the menu. My kid never got her drink. Service was slow as anything. Steak was very very over cooked. Prices were high and service and quality was low. NOT a smart plan. We loved the hotel otherwise but it’s not really in an area with a lot of food choices so returning for our next vacation is now in question because of their subpar restaurant service.
Ps- breakfast buffet was no better. The omelet man “was on break” while we were dining. Food was basic and mostly room temperature. It was pricey too at $17 a head (especially since omelets were off the table!)

Date of visit: August 2018
Thank kmvw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 266 reviews

Reviewed 10 August 2018 via mobile

We came with our daughter and booked a junior suite. We were looking forward to being on the shore and relaxing. The room was run down and dirty. Pillows were old and lost their shape, sheets scratchy and old, cheap material. The AC unit was loud and went on and off all night. The windows only have shades and we had lights in our rooms both nights. Terrible sleep overall! Additionally, no elevator to bring our stuff up. Asked a housekeeper and she had no idea what we were asking for. Second day, gym small and not impressed. Old equipment and dark. Pool was nice and view is beautiful, but get down there at 9am or you won’t get a chair. Beach is super small as well. Food was okay. Bartender outside was great. Nice kid and personable. Second day housekeeping didn’t come until close to 5. We had been it all day with the sign off and no service. When they finally came, they seemed annoyed we were in the room showering. My husband told them they could start in the living room while I changed in the bedroom. They came straight into the bedroom when I barely had anything on! Overpriced and will not be coming again. Not worth it at all!

Date of visit: August 2018
Thank LJD211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2018 via mobile

The atmosphere is lovely. Too bad the food and drinks are priced as a high quality restaurant but don’t live up to those standards. Food and drinks are so-so at best. Would recommend for entertainment and the view.

Date of visit: July 2018
Thank AlisonB565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2018 via mobile

Great setting, good service.. Sunset bar and grille... enjoyed sone apps...fried d oysters and A seafood salad...

Date of visit: July 2018
Thank JJFlash7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2018

We have been going here for years and for many special occasions,but will wait a long time before returning.The service was poor.The quality of the main dishes is lower and "misses the mark".Desserts are still great.
They need a new chef or sous chef or two.
R.Goldstein

Date of visit: July 2018
    • Value
    • Service
    • Food
Thank gerard170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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