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“Plenty of room for improvement”

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Omni New Haven Hotel at Yale
Ranked #2 of 12 Hotels in New Haven
Certificate of Excellence
DxB
Level Contributor
216 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Plenty of room for improvement”
2 of 5 bubbles Reviewed 16 January 2012

Stayed at this hotel for 2 nights in Dec. Booking was quick and very courteous by calling the hotel directly. As frequent visitors to NH, we've stayed at almost all of the hotels in the downtown area except for the Omni, so with a promotion at the time, we decided to give it a try. Overall, our stay wasn't the best, and here's is why:
Reception: We found the front desk staff to be polite but not necessarily welcoming. The lobby itself was disappointing, very dark and extremely dated (depressing is the word the came to mind).
Room: As a previous reviewer mentioned, the room (and the whole hotel) smelled (and looked) old. Our room was no exception, we felt like we stepped back in time. There was dust on the desk, the lamps, the phone, etc. The bathroom was very small and awkwardly laid out with the toilet seat blocking much of the already small counter space. You basically have to stand to one side and make sure you put the lid on so your toiletries don't end up in the toilet. We didn't sleep well, you could hear every little sound that's coming from other bathrooms (we called reception and were briefly told that 'all rooms are like that'). The coffee maker was in a drawer, unplugged, and impossible to use unless you place it somewhere else. We had to go behind the TV counter to find an outlet and plug the thing (very strange). The coffee was good though.
Other issues: As new members of their 'Select Guest' program, we were offered free coffee delivered to room each morning. First morning coffee arrived (was very good), next morning there was no coffee in sight, despite the fact that we filled out and placed the order form as required. Such inconsistencies don't go with the chain reputation and guests' expectations.
We politely requested to check out a bit later as we had a transatlantic flight on day of departure and we were told by reception staff (young lady with long curly hair) that 'someone was going to be staying in the room'. We were out all day, came back and asked again and were given a couple hours with no questions asked (meaning we were either lied to the first time, or at least someone wasn't being very professional).
Day of departure, we sat waiting for our airport shuttle in the dark, and very cold lobby (due to the way it's designed) and couldn't wait to get out of there. Next stay, we're going back to our favorite: The New Haven Hotel, right around the corner with better value and better everything. Sorry, can't recommend and won't come back.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fasttrackDxB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, 24 January 2012
Thank you for taking the time to share your experience at our hotel. It is a very exciting time for us as we are nearing completion of our guest room renovation. We hope these updates will address many of your comments regarding asthetics. We would like to express our apologies for the inconsistancies you experienced in with our various services. Your feedback is valuable for allowing us to understand where we have opportunity to make improvements. We regret that your stay fell below your expectations and our own and we hope for a second opportunity to regain your confidence in our property.
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1,334 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Baltimore, Maryland
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 January 2012

The hotel's location is perfect! The staff is very knowledgeable, friendly, and professional. The rooms were clean, comfortable, updated, and offered a great view of the Yale Campus.

I would recommend it to everyone!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkline02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, 24 January 2012
We appreciate your recommendation of The Omni New Haven Hotel at Yale. If you return to the area we hope to once again welcome you as our guest.
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Shelton, Connecticut
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

spent New Year's Eve here and as always, it is consistently a great hotel. Check in is super easy and the rooms are always great. Dinner in the John Davenport restaraunt was terrific.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eamorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, 24 January 2012
Thank you for continuing to choose The Omni New Haven at Yale for your accommodations. We appreciate your kind words and look forward to your next stay.
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USA
Level Contributor
153 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 18 December 2011

We stayed 2 nights in early December. We upgraded to a larger king, corner room. The bathrooms are very small and dated. Rooms were clean and service was good.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ilovemaineusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, 24 December 2011
We are glad you enjoyed your stay at The Omni New Haven. We are in the process of refreshing our rooms and hope you will return to experience our new look.
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Connecticut
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 December 2011

Each year my company sponsors a Holiday Party at this hotel. They offer a special rate to take the elevator home after the party. Last year I had a special room request with a view of the harbor and their Loyalty Ambassador Denise not only granted my request for this year; but remembered my reservation from a year ago and proactively reserved a room for me with the same view prior to making my request. Her attention to detail and customer satisfaction is an example of all the associates at this hotel. The rooms are clean and comfortable so when traveling in the New Haven Connecticut area, the Omni at Yale is your home away from home....Thanks Denise..!!!!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JDSKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni New Haven Hotel at Yale, responded to this review, 24 December 2011
We are thrilled to read how well you were taken care of by Denise and look forward to sharing your kind words with her. Thank you for taking the time to share your experience on TripAdvisor and we will look forward to your stay next year, if not before!
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Additional Information about Omni New Haven Hotel at Yale

Property: Omni New Haven Hotel at Yale
Address: 155 Temple St., New Haven, CT 06510
Phone Number:
Region: United States > Connecticut > New Haven
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in New Haven
Price range (per night): $257 - $644
Hotel Class:4 star — Omni New Haven Hotel at Yale 4*
Number of rooms: 306
Official Description (provided by the hotel):
The Omni New Haven Hotel at Yale combines classic New England style with richly appointed guestrooms and suites in the heart of downtown New Haven, two blocks from Yale University, the New Haven Green and the Shubert Theatre. Newly renovated in 2012, Omni guestrooms are handsomely decorated in traditional style. Beds have soft duvets and feather pillows; bathrooms include robes and makeup mirrors. There is a full-service on-site spa and the hotel fitness center features state-of-the-art cardiovascular and weight training equipment. The top-floor restaurant, John Davenport's, showcases regional specialties complimented by views over the Green, historic Yale Campus and the Long Island Sound. Relax with a beverage in Bar19 next to the restaurant or take a grab and go Starbucks from our cafe Morsels. ... more   less 
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Also Known As:
Omni New Haven Hotel
New Haven Omni

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