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Reviewed 10 January 2017

We just stayed two nights for a volleyball tournament and were pleased with all aspects of our stay. Check-in was smooth, receptionist made sure we had our parking validated, beds comfortable, Netflix on TV was a bonus, pool was good, workout room adequate for our needs. Location was ideal; being 2 minutes from the tournament gave my daughter's team a lot of freedom to come and go as they needed, and allowed me to get ready in the mornings without rushing.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank MelanieL487
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HartfordMarriottMgr, Assistant Director of Operations at Hartford Marriott Downtown, responded to this reviewResponded 10 January 2017

I appreciate your feedback and letting us and the TripAdvisor community hear about your stay. We are very happy to have the Volleyball tournament here again this year and our pleasure playing host to you and the many teams. I do hope that we can have another chance to host you again next season and honor your preferences. Until then, I hope your daughter continues to win on the court and enjoy her games!

Warm Regards,
Nadine Mullings
Assistant Director Of Operations

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Reviewed 6 January 2017

Went to see the UConn women's basketball Team play et the XL Center. Just a side note, they are unbelievable and actually got to see them in the lobby of the hotel and say hello. It was a special treat for me. The hotel was about .4 mile from the XL Center. We were able to walk it. The staff were great. Joey at the front desk was extremely helpful and even introduced me to a couple of team members. The quality service he provided is alone reason to stay at the hotel. The rooms were spotless. The concierge lounge provided everything that was expected and more. Again, staff were very nice and accommodating. Can't say enough about helpful everybody was. Public areas, gym, pool were all very nice Hotel definitely deserves four stars it was awarded.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank mitchelljlevine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HartfordMarriottMgr, Guest Relations Manager at Hartford Marriott Downtown, responded to this reviewResponded 14 January 2017

Dear Mitchelljlevine,

Thank you for taking the time to share your review of our hotel. Its such a great feeling for us to hear when our guest are completely happy with every aspect of the hotel. I have shared your feedback with the entire team including Joey. We certainly take pride in our efforts to be the best hotel in Hartford. Your experience helps to reinforce our efforts. Hopefully you will visit again soon and continue to add to your awesome experience. We will be waiting to serve you from start to finish. Until then, have a great weekend.

Regards,
Nadine Mullings
Assistant Director Of Operations

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Reviewed 1 January 2017 via mobile

Let me start off with this.... at first glance this place seemed nice and professional. With a fancy decor in the main lobby, to supposedly friendly front desk staff. But things turned for the worse at night. For instance: it's New Year's Eve, and there are party favors placed on tables. That's a gesture to use them right??? Nope that's not true. Some rude staff member named April threw a "4 yr old child" and her mother out of the bar because she was using the party maker. ***** a 4 year old***** So why put them on the table??? Not to mention they bought drinks there and not just hanging out. After which we are *** Elite customers*** and mentioned this then other staff members started being polite. If your gonna put party makers out and don't want them used, put a freakin sign up or don't put them out till later. ****** and there's more***** the pool area has plenty of signage stating ((((((No alcohol)))))) allowed. What do people do? Bring it in with kids and drink. No one cared. And did staff do anything? Nope. Our floor reeked of pot. Even though this is a "smoke free" floor or building. Did staff members care??? Nope. They asked us to relocate floors. ***** but when a child plays with the party noise maker just a few times she gets kicked out.****** even though we saw kids running in the bar with toy guns, and playing around. No one said anything. Not even the rude and inconsiderate anti child loving possibly bi polar bartender April, who was too busy paying attention to her friends who came to visit instead of guests. When the mother went back to grab another drink, this **** April**** gave her a nasty attitude and what did she say to the guest???? """ oh your out in the lounge now???""""" Really??? If I could I would have fired her or put her in her place Right on the spot. If we didn't live so far away we would have packed up and left right there. Get your act together, live up to the reputation of the Marriott business and teach your staff some manners. I'm done with this place. And may I also say for
The amount of money spent why doesn't the internet work??? Come on!!! We won't be returning here. And to mention also we used our Marriott reward points for two rooms. We wasted points and we are very disappointed on how we were treated.

Date of stay: January 2017
Trip type: Travelled with family
4  Thank 276AAP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WHGGuestService, Manager at Hartford Marriott Downtown, responded to this reviewResponded 5 January 2017

We appreciate your comments Erik P. Thank you for letting us know about your recent stay and sharing your thoughts regarding where we can improve. Your comments have been shared with our management and are being investigated. Safe travels - Nadine Mullings, Asst. Director of Operations.

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Reviewed 19 December 2016

It was everything you expect in a downtown Marriott. In addition, the staff member who checked me in was especially friendly and helpful. She also asked before putting me in a room near there elevator. I really appreciated having my loyalty acknowledged and the Concierge lounge was comfortable and the food as good.

Room tip: 21st floor
Date of stay: December 2016
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Charles M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HartfordMarriottMgr, Assistant Director of Operations at Hartford Marriott Downtown, responded to this reviewResponded 21 December 2016

Thank you for staying with us and for sharing your wonderful feedback about your stay. We are thrilled that your experience was an overall success. Our aim is to have all our guests leave with a great impression and it looks like we accomplished this goal. We look forward to your next stay with us in Hartford.

Regards,
Nadine Mullings
Assistant Director of Operations

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Reviewed 18 December 2016

We stayed at this hotel the weekend that Connecticut played Virginia. It was GREAT! Staff is very accommodating. Connected to the Convention Center and a quick walk to Xfinity Theater. Food in the Restaurant as well as in the bar/lounge was delish. Very reasonable considering it is a Marriott. Small but nice and clean indoor pool. We stayed in a Concierge King room and it was immaculate. Across the street is a multi cinema as well as The Capitol Grill. Already booked again. !!!

Room tip: High Floor .. away from elevator and ice machine is always quieter.
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank JaniceSherry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HartfordMarriottMgr, Guest Relations Manager at Hartford Marriott Downtown, responded to this reviewResponded 18 December 2016

Dear Happy Guest.

Thank you for sharing your positive comments. I am so glad to hear that you enjoyed your stay with us! We are ready for your next visit with us so that we can again show our true hospitality to make your stay another complete success. Safe travels

Regards,
Nadine Mullings
Assistant Director of Operations

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