We came here for breakfast while staying at the Hilton next door. We were not impressed.
To begin, we had to wait 10 minutes for a clean table even though the restaurant was nowhere near full. It became clear to us later that the way the waiters wandered around with empty hands contributed to this situation.The lack of efficiency carried over to the ordering process as well. While most breakfast buffets that feature ‘made to order’ omelets provide an omelet station where guests can order directly from the chef based on a visual assessment of options, M&M required us to select only three items for the waiter to register. Not only was this unnecessarily skimpy, it also created problems by adding a middleman and forcing major decisions upon sleepy hotel guests too early in the morning. I regretted not having added something to my “dry scrambled egg” which, itself, got lost in translation and became a loose omelet.
While we’re on the topic of food, my third gripe has to do with the actual buffet which was okay but somewhat sad. It had the usual scrambled (instant?) eggs with bacon and potatoes, cut fruit, yogurt, boiled eggs, and even croissants. Unfortunately, the oatmeal looked dry and old; there were no cheese, lox, bagel, or Asian options; and nothing “special” really stood out. Fourth, we had to order cappuccinos separately (not included in the price of the buffet), and yet we didn’t receive anything else ‘on the house’ without seeking and asking our elusive waiter who, despite the fact we had ordered the buffet, never bothered until the end to remove our dirty plates.
Speaking of service, when we finally received glasses of water (juice or a pot of coffee wasn’t even offered), they included plastic straws. Sorry, but with the known problem of unrecyclable plastic straws infesting our oceans, I’m disappointed in any eating establishment that continues to hand these out indiscriminately.
Back to the food, the omelets we received in just under 15 minutes (again, this would have been more efficient with a true made to order omelet station) were swimming in oil. They were pretty disgusting. We told the waiter when we got our bill, and he said “sorry about that”, but by then we had already decided to donate them to M&M Bistro's kitchen to ensure proper lubrication of their garbage disposal. For the record, our bill came to just under $50 before tax – a joke. Even though we were able to use our breakfast coupons, this was not a $50 breakfast by any stretch of the imagination.
According to Cherry Wonderdog, M&M needs to rethink the type of eating establishment it’s trying to portray. Right now, it’s a cross between a diner and high class restaurant, with service and food more representative of the former, and positioning and pricing closer to the latter. For what we received, the food options, and low level service, M&M should probably charge $12-15 for this type of breakfast buffet including coffee of any type.
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