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“Pretty much ugh”
Review of M&M Bistro

M&M Bistro
Ranked #34 of 481 Restaurants in Hartford
Price range: USD 0 - USD 35
Cuisines: American
More restaurant details
Restaurant details
Dining options: Breakfast, Dinner
Description: Enjoy the delicious combination of classic favorites and fresh innovative dishes in a modern setting. M&M Bistro creates an unparalleled contemporary American dining experience serving the best breakfast in Hartford all day long. With free WiFi and an energetic atmosphere, M&M Bistro, located at the Hartford Hilton, is the best restaurant in Hartford for breakfast, lunch or dinner. Our eclectic bistro menus will impress your co-workers and friends when you meet them at M&M Bistro!
Reviewed 13 August 2018

We came here for breakfast while staying at the Hilton next door. We were not impressed.

To begin, we had to wait 10 minutes for a clean table even though the restaurant was nowhere near full. It became clear to us later that the way the waiters wandered around with empty hands contributed to this situation.The lack of efficiency carried over to the ordering process as well. While most breakfast buffets that feature ‘made to order’ omelets provide an omelet station where guests can order directly from the chef based on a visual assessment of options, M&M required us to select only three items for the waiter to register. Not only was this unnecessarily skimpy, it also created problems by adding a middleman and forcing major decisions upon sleepy hotel guests too early in the morning. I regretted not having added something to my “dry scrambled egg” which, itself, got lost in translation and became a loose omelet.

While we’re on the topic of food, my third gripe has to do with the actual buffet which was okay but somewhat sad. It had the usual scrambled (instant?) eggs with bacon and potatoes, cut fruit, yogurt, boiled eggs, and even croissants. Unfortunately, the oatmeal looked dry and old; there were no cheese, lox, bagel, or Asian options; and nothing “special” really stood out. Fourth, we had to order cappuccinos separately (not included in the price of the buffet), and yet we didn’t receive anything else ‘on the house’ without seeking and asking our elusive waiter who, despite the fact we had ordered the buffet, never bothered until the end to remove our dirty plates.

Speaking of service, when we finally received glasses of water (juice or a pot of coffee wasn’t even offered), they included plastic straws. Sorry, but with the known problem of unrecyclable plastic straws infesting our oceans, I’m disappointed in any eating establishment that continues to hand these out indiscriminately.

Back to the food, the omelets we received in just under 15 minutes (again, this would have been more efficient with a true made to order omelet station) were swimming in oil. They were pretty disgusting. We told the waiter when we got our bill, and he said “sorry about that”, but by then we had already decided to donate them to M&M Bistro's kitchen to ensure proper lubrication of their garbage disposal. For the record, our bill came to just under $50 before tax – a joke. Even though we were able to use our breakfast coupons, this was not a $50 breakfast by any stretch of the imagination.

According to Cherry Wonderdog, M&M needs to rethink the type of eating establishment it’s trying to portray. Right now, it’s a cross between a diner and high class restaurant, with service and food more representative of the former, and positioning and pricing closer to the latter. For what we received, the food options, and low level service, M&M should probably charge $12-15 for this type of breakfast buffet including coffee of any type.

Date of visit: August 2018
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4  Thank Cherry_Wonderdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 99 reviews

Reviewed 10 July 2018

I usually don't eat in hotels as I typically find them over-priced and "meh". I'd call out Element 315 as an exception to that. I'm definitely guilty of sticking with two favorites - The Harvest Baguette and The Chicken Grill Sandwich. Thanks to Ryan and David behind the bar.

Date of visit: July 2018
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Thank RobMarchant2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018

We had a private party after my son's wedding and the catering staff could not have been more accommodating. The staff was so easy to work with and the food was excellent and presently beautifully. The breakfast the morning after was excellent and again the staff was wonderful.

Date of visit: June 2018
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Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

I had the waffles and they were great. Very soft yet crunchy on the outside. Great taste. My associated had the egg white omelette and there was enough food for at least two people. He said it was great although he didn't finish. Quiet lots of people have business meetings or doing work with no interruptiions

Date of visit: May 2018
2  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2017 via mobile

Excellent service and friendly staff, food was wonderful! We will definitely come back soon. A great hidden gem in downtown Hartford.

Date of visit: December 2017
4  Thank samanthamarieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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