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“Worst Breakfast Buffet I have ever had!”

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Holiday Inn Enfield-Springfield
Ranked #2 of 6 Hotels in Enfield
Santa Cruz, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Worst Breakfast Buffet I have ever had!”
Reviewed 15 May 2012

We arrived late at night from the west coast and didn't leave the hotel until 11am the next morning. We came back later that afternoon to find that our room had not been cleaned. I complained, but apparently there was nobody in housecleaning to do anything about it. I asked that the waste baskets be emptied and that we would get fresh towels. When we came back later that night, we had two fresh bath towels, but no hand towels or washcloths, and the wastebaskets had not been emptied.

The next morning, I decided to have the breakfast buffet. It was the worst breakfast buffet I have ever had: the food was cold and overcooked.

However, the desk staff were very nice!

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CruznTymn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Enfield-Springfield, responded to this review, 29 June 2012
Dear CruznTymn,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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277 reviews from our community

Traveller rating
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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
East Northport, New York
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 May 2012

The first time I stayed here, a few months ago, I got in late and was woken up by 65 tourists leaving the hotel at the crack of dawn. The hotel manager gave me a comp for the night. This time they accepted the Roomsaver.com coupon for $ 79 and the desk manager gave me a coupon for a free breakfast buffet. The bathroom had dirty floor tile grout lines and there was black mold in the grout around the tub. And, the handicap handle needed to be fixed. The carpet is in need of a cleaning.

The breakfast sucked! Everything was overcooked except the bacon! And, I like my bacon crisp! And, the Jacuzzi was broken! My favorite after a long drive. I'm done with this place!!

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank KenNY717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Enfield-Springfield, responded to this review, 15 June 2012
Dear KenNY717,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve.

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Chester, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2012

Great place to stay. I liked it from the walk through the front door. Sara has a great sense of humor. Very pretty too!!!!

Room Tip: Get the corner rooms. Big and spacious
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank TommyT433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malden, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2012

I travel weekly to the Enfield, CT Holiday Inn which is located just south of Springfield, MA. I work at a car auction in Winsor, Connecticut. This hotel has all the accomadations, Gym, Pool, Restaurant, clean rooms. I am lucky I found this hotel, because I often forget to make my reservations for the following week! Thanks to Sarah who always remembers my schedule and makes my reservations for me, even if she is on vacation? Now thats service

Dan Sullivan

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allendale, New Jersey
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 May 2012

Many thanks to Sara and Andrew at the front desk for helping to make our stay pleasant and friendly
Our room was clean and comfortable, room cleaned and beds made each day in a timely manner
Looking forward to staying here again
Dinning room staff was courteous and helpful

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheila g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Enfield-Springfield

Property: Holiday Inn Enfield-Springfield
Address: 1 Bright Meadow Blvd, Enfield, CT 06082-1957
Phone Number:
Region: United States > Connecticut > Enfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Enfield
Price range (per night): $136 - $255
Hotel Class:3 star — Holiday Inn Enfield-Springfield 3*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to the Holiday Inn Springfield South, minutes from Bradley International Airport, centrally located between Springfield, MA and Hartford, CT. The Holiday Inn is surrounded by major corporations like Mass Mutual, Lego, Retail Brand Alliance, Hallmark, Hasbro/Milton Bradley, Baystate Medical Center, Mercy Medical Center, Springfield College and Baypath College. Nearby attractions include Six Flags New England, Basketball Hall of Fame, Eastern States Exposition and Mass Mutual Center (former Springfield Civic Center) to name a few. Come and feel the Holiday Inn difference, experience Sleep Advantage and find out why we are The Place to Meet. The spacious and relaxing guest rooms feature the seven layer bed with seven pillows, sleep amenity package and complimentary wired/wireless high-speed Internet access. The Holiday Inn boasts 13,000 square feet of flexible meeting space, including two ballrooms. In addition, the hotel offers seasonal outdoor event space. On-site recreational activities include tennis, volleyball, basketball, indoor and outdoor pools, whirlpool and fitness room. Stay at the Holiday Inn Springfield South and experience the comfort and charm of New England. ... more   less 
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Also Known As:
Holiday Inn Enfield-Springfield Hotel Enfield
Crowne Plaza Enfield
Crowne Plaza Hotel Enfield

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