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Reviewed 1 May 2017 via mobile

Very comfortable hotel in Mukah. Little bit expensive but room was very equipped and very clean and good smelling. Bed really comfortable and tv with many channels. Excellent wifi. The only problem is that if you want to sleep more in the morning the staff disturb you for cleaning. They start cleaning very early and are noisy. No much privacy. Breakfast not so good but ok. Bad quality food.

Stayed: April 2017, travelled solo
1  Thank Messina_Nicola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2017 via mobile

As in the past, everything was going well with good WiFi, free buffet breakfast and even entertaining Astro movie channel but it was no longer provided. I had checked in here for 23/2/17, and it has been noted that wifi were not available, tv channel was boring and breakfast are now on order only basis with limited choice, no hair dryer, no hand towel. On a positive note, coffee was black and flavourful, the environment was clean, staff were friendly and helpful. So instead of one star I give 2 stars. :)

Stayed: February 2017, travelled on business
1  Thank Kenrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2016 via mobile

We checked in on 26 Dec 16, the hotel looked beautiful from outside. Plenty of parking space available and good location in town. Since is still Christmas time, there's a beautiful decorated tree at the lobby. Big spacious lobby. The room had 2 super single beds, very comfortable n a nice bathroom. A kettle, complimentary packs of coffee, 2 free mineral water available but no mini fridge. Will come back stay here again should I come back to Mukah

Stayed: December 2016, travelled with family
1  Thank JUDYLEE2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2016

The room was spacious and clean, with LCD TV and air conditioning system. However, the room has shown its age since the last time I've been here several years ago. Internet was weak. I can't even get connected to the wifi.
The breakfast spread was ok, nothing to shout about. But they do have salad and fruits, which are always a welcome.
It's approximately 2-3 minutes walk to go to the nearby supermarkets located at the adjacent blocks.
Given the price and location, the new hotel at Medan Mall may give it a run for its money.

  • Stayed: August 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank cipan80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2016

stayed on a business trip

Reception:
Staff totally unfriendly. No greetings or even TQ when I collected keys
However, check-in was fuss free and decently quick

Hotel Lobby:
Worn out sofa making the lobby looking cheap
No bell-boy service
When requesting for taxi service, was given a small chit containing hp numbers of both legal taxi and taxi-sapu

Room:
Generally, big and spacious with good bright lighting
No mini fridge or personal safe
There a tea making set with complimentary coffee & tea
TV is flat screen (but very old) . TV programs mixed of free air and limited Astro channels. Some channels receptions (particularly FoxMovie) were very poor with lots of ghosting and noise making watching very hard
Bed and pillows very good for a decent sleep. Bed linens and covers clean
However, floor was 'sandy' and sticky (spell: dirty)

Toilet :
Generally, decent sized with separate shower and WC. There is no tub in my room. Towers very clean but a bit thin compared to most found in 3 stars and above offerings
Toilet sink leaked and still leaked despite complained to management
WC bidet was incredibly difficult to use especially for a lady with small hand. Needed lots of pressure to press the bidet to dispense water and the hose simply too big for the bidet's wall holder. Needed force to put back bidet after each use

Wifi :
Totally unreliable. I could not connect at all to the net in my room
Lobby area fared a bit better but all depending on net traffic
Was only able to connect after technical staff came to change floor's AP ..but that was too late for me to be any useful. I was checking out in 1 hour's time then

Breakfast:
My room came with breakfast
Selection was simple and basic at the gnd floor restaurant area
Again, staff not attentive to checking for refillls or buffet area's general cleanness.
Note: don't wear your day's clothes for breakfast as the breakfast food smell stick to clothes. Perhaps due to bad ventilation

Surrounding (independent of hotel review)
Food : walking distance to food stalls . Some restaurant opens till late night (12am +)
Shopping : Walking distance to shops , sundry and laundry
Taxi: Do try to make prior reservations with legal taxi (there are only 3-4 legal taxi . Taxi sapu is generally more expensive

  • Stayed: July 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank kawanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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