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8 - 13 of 642 reviews
Reviewed 12 July 2017 via mobile

The Hotel has clean and tidy rooms. Unfortunately is the check in a night mare. Low level of the English language and ability to communicate destroys any positive impression. We booked two separate rooms through hotels.com. Both rooms paid for in advance. Despite what the reservation said, they insisted on putting us together in the same room. We also had a third guest coming in the following night. We checked with the receptionist if they had received the reservation. They confirmed it, and the next day we were struggling again
Same thing with the breakfast. We were informed that the breakfast was paid for. That wasn't correct and when we arrived for breakfast we met a nice guy who informed us i a pleasant way that the breakfast wasn't paid.
The hotel is situated 15-20 minutes walk from the closest metro station
Vending machines with a good variety of products in the reception
Better service, computer and language skills in the reception would improve the over all impression of the hotel

Stayed: July 2017, travelled on business
Thank johan746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acquier, Front Office Manager at Ibis Budget Paris Porte d'Aubervilliers, responded to this reviewResponded 21 July 2017
Google Translation

Bonjour,

Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis budget aubervilliers.

Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.
Les hôtels Ibis Budget sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.

Soyez assuré(e) que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.

Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2017

Reasonable for the price. However, some of the staff at the desk couldn't speak English, which is really bad for a hotel in paris.

Takes a long timw to get to the hotwl from paris. We had to take metro and a really crowded bus to get there.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank wilx714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acquier, Front Office Manager at Ibis Budget Paris Porte d'Aubervilliers, responded to this reviewResponded 21 July 2017
Google Translation

Madame, Monsieur

Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget AUBERVILLIERS.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.

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Reviewed 19 May 2017

I was in this hotel for 2 nights in May 2017 and when I arrived at the hotel the receptionist couldn't find my booking. I had a prepaid voucher, so it was a confirmed and paid reservation. But she behaved in a very impolite manner, however she did not speak in English only in French. I called my agent and they solved this problem very soon but as the receptionist yelled at me this is more than unpleasant.

Stayed: May 2017, travelled on business
2  Thank KathleenW1782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FADHEL B, Responsable relations clients at Ibis Budget Paris Porte d'Aubervilliers, responded to this reviewResponded 23 October 2017

Dear

Thank you for taking the time to tell us about your experience at the ibis budget aubervilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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Reviewed 16 May 2017

It’s an excellent Hotel. Recommendable hotel ...All in all is ideal for everyone.
Location, service, cleanliness, value, rooms.
Peaceful night sleep and spacious space.
Ibis Budget Paris Porte d'Aubervilliers is a good spot to explore Paris

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank mohamedhW8281CY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2017

I enjoyed my 3 nights stay at Ibis Aubervilliers where services were at a good standards for an affordable price, and the safety and security of customers within the hotel were second to none. The underground parking was reassuring. Good wifi and clean rooms.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 957micheln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acquier, Responsable relations publiques at Ibis Budget Paris Porte d'Aubervilliers, responded to this reviewResponded 14 May 2017

We thank you for your comments further to your stay with Ibis Budget Paris Aubervilliers. It is with great pleasure that we receive your appreciations. Looking forward to welcoming you again.
Very cordially.

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