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“Odd Mix” 4 of 5 bubbles
Review of Hampton Inn Durango

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Hampton Inn Durango
Ranked #3 of 33 Hotels in Durango
Certificate of Excellence
GreenLeadersBronze level
Denver, Colorado
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Odd Mix”
4 of 5 bubbles Reviewed 10 November 2011

The staff was A + right down the line. Fantastic, friendly, welcoming. Could not ask for a better greeting and connection without being too much. The staff handled a little request and then went above and beyond in "no problem" mode. The room was standard-issue. My only complaint is the bathroom fixtures just seem dated and, down deep, the room wasn't super clean. I had to work in the room for a full day and started noticing the deep cleaning hadn't been done recently. Not a huge issue. Note that this is on the far north end of the town, they do have a bus stop nearby to beautiful downtown Durango. Breakfast at the hotel was standard fare but very good. Five stars for friendliness, three for other small issues.

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Cracker1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampK9, Public Relations Manager at Hampton Inn Durango, responded to this review, 8 December 2011
Thank you kindly for taking the time to review our hotel after your stay at the Hampton Inn in Durango. Please know that we take your comments to heart and look upon improving our service in any way possible. We appreciate your comments regarding our team members and the free breakfast at the hotel. We really pride ourselves on our friendly and helpful staff. When travel has you searching for Durango hotels, we hope to have the opportunity to welcome you as a guest again.
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880 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
TX
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 November 2011

We stayed 1 night at the Hampton Inn Durango hotel and really enjoyed our stay. The front desk was very helpful and courteous. The hotel provided quick and easy access to Mesa Verde Park which was why we were in the area. Will certainly stay at this hotel next time we are in Durango.

Room Tip: Upgrade to the mountain view room!
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tray T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampK9, Public Relations Manager at Hampton Inn Durango, responded to this review, 8 December 2011
Thank you so much for taking the time to review our hotel. Many guests we serve stay with us in route to visit the beautiful National Park "Mesa Verde". We are delighted to hear you enjoyed your stay at the Hampton Inn Durango hotel and hope that you'll consider a return visit and stay with us again. Be sure to visit our Website and Facebook page for hotel specials, packages and fun things to do while staying in our area.
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Pagosa Springs, Colorado
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 17 October 2011

Spent one night and were happy. Front desk staff was helpful and pleasant. Room was nice. Kids enjoyed the pool while we soaked in the hot tub. Good breakfast in the morning. Hotel sits on the far north edge of town so it is a bit 'out of the way' if you are doing anything in Downtown Durango.
Would definitely stay there again.

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bugsyboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampK9, Public Relations Manager at Hampton Inn Durango, responded to this review, 8 December 2011
Thank you Bugsyboat for your recent stay and review of our Hampton Inn hotel in Durango, Colorado. We're always eager to receive feedback from our hotel guests and hear firsthand of your experience. It's great your children had an opportunity to enjoy our local pool and the family enjoyed the free breakfast served daily. We hope to have the opportunity to welcome you again when you're traveling to our area.
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Albuquerque, New Mexico
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 29 September 2011

Our experience here was nothing out of the ordinary. The hotel was clean, comfortable, and safe. Our room was what we would expect from a Hampton Inn~no surprises, really, good or bad. However, the best thing was the extremely comfortable bed and the worst thing was the room rate (a bit overpriced for what you get). The free breakfast was fine and the staff was pleasant enough. The location is a bit removed from the downtown area, so walking to the "touristy" part of Durango really isn't an option. But it's only a few minutes' drive at most to the fun area of town.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jande26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampK9, Public Relations Manager at Hampton Inn Durango, responded to this review, 10 October 2011
Thank you for your most recent review of our hotel. We agree that our staff is one of the friendliest you will find and we take pride in the cleanliness of our rooms. We are 3 miles away from the Historic Downtown District, but the advantages are the ease of parking and the lack of noise from traffic and the train. To access downtown, the free trolley is available for your use to get to the Historic area's restaurants and shopping. There is no need to struggle with finding a parking spot. When compaing our prices, one must take into account that it is the busy tourist season and the rates reflect the high demand of our area. Come visit again during the shoulder season or the off season and you will find our rates more in line or below that of the average Hampton location.
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Atlanta, Georgia
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 15 September 2011

My husband and I used reward points for 4 nights at this hotel. My husband is a Hilton Diamond Member, so we have stayed on many Hilton brand hotels throughout the world. The hotel is on the outskirts of downtown Durango, so not really convenient. However there is a trolley station out front, so that is a plus. Use the trolley, it's great! The staff is wonderful and incredibly friendly, however the hotel itself needs help. The rooms are so outdated and the bathrooms look like something from an old hospital. The lobby is dated as well and everything has an old musty smell. Not exactly the Hampton Inn standards we are used to. Hopefully they will update soon and the hotel will meet the quality of the staff.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank vcreed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampK9, Public Relations Manager at Hampton Inn Durango, responded to this review, 10 October 2011
We are so sorry that you did not find the hotel up to your high standards. We proudly will admit that we are one of the origial Hampton Inn's and are one of the reasons the hotel franchise has become one of the strongest brands today. Updating rooms is always tricky as you have to time it for the least impact on our hotel guests. But this winter we will begin the process of modernizing our rooms and lobby while keeping our guests comfort a prority during this time. We hope that you will return in the near future and find our rooms refreshed and up to your expectations. Please come again and let us know what your impressions are of our upgrades. All the while the same friendly staff and clean rooms will always be available.
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Additional Information about Hampton Inn Durango

Property: Hampton Inn Durango
Address: 3777 Main Ave., Durango, CO 81301
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Durango
#1 Family Hotel in Durango
#3 Business Hotel in Durango
#4 Green Hotel in Durango
Price range (per night): $128 - $205
Hotel Class:2.5 star — Hampton Inn Durango 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Welcome to the pet friendly Hampton Inn Hotel in Durango, Colorado. Whether you are traveling to downtown Durango or have a day trip planned to Mesa Verde National Park, we've got you covered. Enjoy free Wi-Fi, free breakfast daily, out front access to the downtown trolley and free parking at the Hampton Inn Durango Hotel. Step back in time with a ride on the Durango & Silverton Narrow Gauge Railroad. Find great hotel rates, specials and packages all online for the Hampton Inn Durango Hotel. ... more   less 
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Also Known As:
Durango Hampton Inn

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