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“Great Stay” 4 of 5 bubbles
Review of BEST WESTERN Mountain Shadows

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BEST WESTERN Mountain Shadows
Ranked #11 of 33 Hotels in Durango
Certificate of Excellence
Las Vegas, Nevada
1 review
“Great Stay”
4 of 5 bubbles Reviewed 10 November 2011

Great staff and clean rooms. Stayed 4 nights with no problems and the breakfast was good. I would use this hotel again in the future.

Room Tip: 2nd floor for the view of the mountains
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  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gt5150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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506 reviews from our community

Traveller rating
    182
    208
    74
    26
    16
See reviews for
197
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Denver, Colorado
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 5 November 2011

It's far from downtown where the hotels are charging the same price. The pool and hot tub are awesome, IF it's open. The housekeeping is rude, and quite condescending if you're unlucky enough to spark up a conv'. This hotel seems to nickel and dime you for anything they can find and they masquerade "free" internet as if it's some big deal, and a free breakfast that sucks. The bubble dome over the pool is no longer worthy of my money, I'll never stay here again.

Room Tip: The only thing that makes this motel worth anything is the pool. Ask BEFORE you pay for a room if th...
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  • Stayed October 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank C P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luke A, General Manager at BEST WESTERN Mountain Shadows, responded to this review, 10 November 2011
Thank you for taking the time a write a review. I am sorry to hear that we did not meet your expectations during your recent stay. Our rates are competitive while still remaining below comparable properties located in the downtown area. We feel you can experience all Durango has to offer within 5 minutes without the hustle and bustle of downtown.
We do have a great pool that our guests enjoy. Our pool is open daily from 7 a.m. to 10 p.m. daily. We do close our pool at night to respect other guests. Most of our amenities at our property are free. The only fees you may have run into are our non-smoking policy or a pet policy, both which are stated in writing and verbally at the time of check-in. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greeley
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 October 2011

Stayed for 3 nights. Enjoyed the clean rooms, Nice staff. The breakfast was very satisfying. Enjoyed the pool area, we had family picnics and bbq's on the patio, outside the pool area. Hotel was within walking distance to groceries, the bus and a liquor store if you wanted. Even used the laundry service, as I got thrown into the pool, all in great fun!

This was our 2nd stay here. The room appeared renovated from a few years ago. That was a plus. Would recommend this hotel anytime of year. It's not close to downtown, but easy access to the bus.

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ellietain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luke A, General Manager at BEST WESTERN Mountain Shadows, responded to this review, 25 October 2011
Thank you for staying with us again, and taking the time to write a review. We love to hear about our guests’ experiences. We are happy you were able to take advantage of the pool and patio area. Thank you for noticing our remodel, we are continually trying to keep our rooms fresh and updated. We look forward to welcoming you back to Durango and we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valparaiso, Indiana
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 13 October 2011

Even though this is an older establishment, the overall experience was good. Positives: north of city in quiet area, safe, full continental breakfast for early travelers, comfortable King bed,large room w/micro/frig, washer/dryer room, and very helpful staff. Carpet and drapes little old but still clean. Location: good for traveling north to Ouray, downtown Durango for many great shops, easy to get to Silverton train station, and about 50 min. to Cortez/ Mesa Verde area/Dolores.

Room Tip: Ground floor room worked well.
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DPA122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luke A, General Manager at BEST WESTERN Mountain Shadows, responded to this review, 25 October 2011
Thank you for your recent stay at Best Western Mountain Shadows, and taking the time to write a review. We are happy your overall experience was positive, and our staff was helpful during your stay. Several of our rooms received new drapes and carpet this year, as we try to replace these items every 5 years or so. We are so overjoyed our location worked well for your vacation, it sound like you were able to enjoy some of the wonderful things this area has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 29 September 2011

As the title says, this is a typical Best Western accommodation. Moderate price online, very clean and well maintained. Parking is challenging if you leave for supper. The breakfast was average continental - fruit, cereal, waffles, etc. The room was large with microwave/frig and the king bed was OK for 3 days (I have slept on much worse). Did not have opportunity to try out the pool/hot tub, but area looked clean.

Room Tip: Try to get 1st floor room, as the stairs are a killer at that altitude.
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  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WagzLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Mountain Shadows

Property: BEST WESTERN Mountain Shadows
Address: 3255 North Main Ave., Durango, CO 81301
Phone Number:
Region: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Durango
#9 Family Hotel in Durango
#10 Romantic Hotel in Durango
Price range (per night): $104 - $199
Hotel Class:2.5 star — BEST WESTERN Mountain Shadows 2.5*
Number of rooms: 65
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Also Known As:
Best Western Mountain Shadows Hotel Durango
Best Western Hotel Durango
Best Western Durango
Durango Best Western

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