I have stayed at this hotel several times while on business. It has always been a good experience, but this last time the service was exceptional.
The hotel in in the middle of renovations, but they do a great job of minimizing the impact to guests. I was placed on a floor that had a few rooms under construction so I asked to be moved. Shauniece at the front desk was very responsive and wanted to make sure I was taken care of. She even offered to move me again if I had any concerns or issues. A couple of days later I stopped by the front desk to get an extra key for my daughter who came to spend a day with me and Shauniece once again took great care of us both, making sure she had everything she needed while I was working.
I look forward to my next visit when all of the renovations are done. I do hope that they remove all of the pedestal sinks (except where required for disabilities), as not having a place to put toiletries and supplies is very frustrating.More