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“Great pre-and post-trip lodging” 4 of 5 bubbles
Review of Renaissance Denver Stapleton Hotel

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Renaissance Denver Stapleton Hotel
Ranked #34 of 152 Hotels in Denver
Certificate of Excellence
Grand Junction, Colorado
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great pre-and post-trip lodging”
4 of 5 bubbles Reviewed 12 April 2012

We stayed at the Renaissance, Denver Hotel prior to and after a trip overseas. The staff could not have been more helpful and pleasant. The beds were comfortable and everything that we needed was provided.

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GJColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DenverRenaissance, General Manager at Renaissance Denver Stapleton Hotel, responded to this review, 18 April 2012
It was our pleasure to provide you with comfortable accommodations before you embarked on your trip and after you returned. We hope you enjoyed your time overseas! Thank you for your review. We hope you’ll come back and stay at the Renaissance Denver Hotel again soon!
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1,525 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (402)
Date | Rating
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  • English first
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  • German first
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English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 April 2012

We (my husband and I - both seniors) were booked on a 9:50 a.m United flight (arranged by Air Canada) to San Francisco and then on to Reno. After a flight cancellation by Air Canada (no apology and no help, except for a cursory instruction to go and find an Air Canada ticketing agent to rearrange the itinerary), we were forced to spend the entire day waiting in YVR for a 3 p.m flight out to Denver and thence, to Reno.

The 3p.m flight was delayed by an hour, due to a medical emergency that forced it to land in Seattle. This blew our connection time in Denver. Thus, we had to spend the night in that city.

United set us up with a hotel helpline and so we came to the Renaissance, Denver.

By the time the courtesy bus dropped us off at the lobby of the stunning, modern hotel, we were absolutely exhausted as well as ready to eat a couple of horses!

The hotel inside is absolutely gorgeous, with rooms built in a tower facing an interior atrium.They have a pub-type casual restaurant that stays open 'till 11pm, so we were able to get a very tasty, very large, bite to eat before retiring. (Unfortunately, the experience was marred by a drunk who had camped out at the nearby bar and was using the "f word" loudly and continuously as he confided in the barman.)

The room was clean, comfortable and quiet. The usual shampoo etc were supplied and this, together with a United overnight pack, which included a razor, toothbrush and deodorant wipes etc., made us feel human again.

The next morning we ate breakfast in the Italian Restaurant and we can thoroughly recommend the delicious omelettes. We were placed in a booth-cluster in the centre of the room, putting us very close to other guests.This was not pleasant owing to the presence of a large number of conference delegates, who loudly talked shop all through the meal.The spacious room is surrounded by big screen tv's., all running CNN and suchlike - so the ambience is very business orientated

The courtesy bus arrived promptly and we had a quick and easy +/- 25 minute drive to the airport, where the driver made sure each passenger got off at the correct entrance. Note: You have to book the trip when you check in, so allow sufficient time for yourself. We worked on two hours and arrived at our gate nicely in time, for our, slightly delayed, connecting flight to Reno.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lexie780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DenverRenaissance, General Manager at Renaissance Denver Stapleton Hotel, responded to this review, 3 April 2012
Experiencing flight cancelations and travel difficulties is never fun, but we’re glad to have provided you with comfortable accommodations and satisfying dining options during your brief stay with us at the Renaissance Denver Hotel. For self-described exhausted travelers, you were able to provide a thorough and observant review of your experiences and our facilities that we very much appreciate. It would be our pleasure to welcome you back for a future visit with us perhaps during a planned visit to the Denver area!
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Bradford, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 30 March 2012

We stayed at the Renaissance Denver for two nights - at the beginning and end of our vacation.

Both times, we had a lovely stay, the facilities are great, and the rooms are lovely - spacious and very clean with great views.

The first night was great, we nipped over to the iHop for breakfast, and then grabbed a cab to take us to pick up our RV for our main vacation.

The RV didn't come with any pillows and bedding, so we purchased these from Walmart. After dropping off the RV and returning to the hotel for our last night before our journey home, we brought all of the pillows and bedding back to the hotel with us.

One of the pillows was damaged during our vacation, so I left this in the bin at the hotel.

To be clear - this was a pillow bought from Walmart - NOT a hotel pillow.

Anyhow, after returning from our trip, I was very surprised to find I had a $25.00 charge on my credit card, apparently for "damage to property"!!

I called up the hotel, and they said we had damaged their pillow and so were charging for it. They would not accept my explanation and assurance that it was a pillow we had bought ourselves for our trip in the RV.

Other than the surprise charge on my credit card, and a very long train that tooted it's whistle through the night (there's a railroad right next door), we did have a lovely stay at the hotel. It's just a shame that it was soured at the end.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mjtafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DenverRenaissance, General Manager at Renaissance Denver Stapleton Hotel, responded to this review, 3 April 2012
We’re happy to learn that your stay was enjoyable and you got to explore the area in the comfort of an RV. We were surprised to hear however, that there may be an incorrect charge. Thank you for reaching out to us and letting us know that this situation has not been resolved to your satisfaction. Your comments will be reviewed further by our management team and we appreciate your patience. Any inconveniences you may have experienced are truly regrettable and we hope this will not deter you from choosing to stay with us again. It would be our pleasure to welcome you back to the Renaissance Denver Hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 February 2012

I've rarely stayed somewhere that every single staff member I encountered made me feel welcome ... This was one of those places. I arrived after midnight and used an airline voucher for a discounted rate with no problems or complaints. Check in was friendly and speedy. The hotel seems to have been recently remodeled and was clean and well kept. I loved the big windows without a smudge on them. But again, what set them apart was the staff. Helpful, considerate, friendly, and efficient. I will stay here again given the chance.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bethann7779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DenverRenaissance, General Manager at Renaissance Denver Stapleton Hotel, responded to this review, 29 February 2012
Our goal at the Renaissance Denver Hotel is to provide the most comfortable accommodations and best experience possible to ensure our guest’s satisfaction. It is touching to learn of your positive experience with our staff and facilities. We appreciate your review and look forward to welcoming you back for another stay with us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, North Carolina
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 16 February 2012

Stayed here on business while visiting the UC Denver Anschutz Medical Campus. There are one or two closer hotels but this had a much better rate. Room was nice and clean, and the free breakfast was plentiful and uncrowded. It is far from both downtown and the airport, and the trains are pretty loud in the middle of the night, but would definitely stay here again.

Room Tip: Mountain views on the west side
See more room tips
  • Stayed August 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Diamond_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DenverRenaissance, General Manager at Renaissance Denver Stapleton Hotel, responded to this review, 29 February 2012
We are pleased to learn that you enjoyed the comfortable accommodations, modern amenities and convenient location of the Renaissance Denver Hotel. Approximately 20 minutes from the Denver Airport, we are located in close proximity to a number of Denver area attractions including the Denver Zoo, Stapleton and The Improv. We thank you for your review and look forward to the opportunity to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Denver Stapleton Hotel

Property: Renaissance Denver Stapleton Hotel
Address: 3801 Quebec St, Denver, CO 80207 (Formerly Renaissance Denver Hotel)
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Denver
#18 Family Hotel in Denver
#22 Romantic Hotel in Denver
Price range (per night): $160 - $269
Hotel Class:3.5 star — Renaissance Denver Stapleton Hotel 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Renaissance Denver
Denver Renaissance

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