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“Very Comfortable”

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Sonesta ES Suites Colorado Springs
Ranked #24 of 104 Hotels in Colorado Springs
Certificate of Excellence
Reviewed 5 September 2017

We recently stayed at the Sonesta ES Suites for the Colorado Springs Comic Con. We were so comfortable at this hotel that we had a difficult time getting to the Con and almost stayed an extra day to enjoy the peace. Our room had a full sized refrigerator, dish washer, microwave and oven/stove unit. When we put our daughter to bed, the TV was mounted on a swivel for us to continue our movie. The cleaning staff put our dishes in the dish washer (which was quite the surprise). There are plenty of stores and restaurants in the area as well. We are excited to find a reason to return. A

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta
Thank jaredh317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taves M, General Manager at Sonesta ES Suites Colorado Springs, responded to this reviewResponded 6 September 2017

Dear jaredh317,
Thank you for taking the time to write a 5-star review of Sonesta ES Suites Colorado Springs. We are glad that our suites were accommodating for your family and you enjoyed your stay. We look forward to having you back!
Sincerely,
Taves Maciel
General Manager

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8 - 12 of 200 reviews

Reviewed 28 August 2017

Stayed for a weekend. Check in was smooth and easy - staff is very friendly. Room was nice, we had a loft which gave us plenty of space. Kitchen area would be helpful for an extended stay - everything was clean and in order. Beds were very comfortable! Breakfast was good, fair amount of variety and everything was hot and fresh. Would certainly stay again.

  • Stayed: August 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank kaeburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taves M, General Manager at Sonesta ES Suites Colorado Springs, responded to this reviewResponded 30 August 2017

Dear kaeburg,
Thank you for sharing your experience at Sonesta ES Suites Colorado Springs. We are glad that our hotel was able to exceed your expectations. We hope to see you again one day!
Sincerely,
Taves Maciel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

The rooms and offerings are not bad at all. Decent breakfast in the morning, pool, basketball court, comfortable beds (the walls are a little thin however - heard people running around and talking in the next room). The main problem however is the company's poor customer service. This was a stay with my family of 4. We reserved the 2 bedroom loft to accommodate our family of 4 being together in one room rather than splitting up. The room would have been perfect, providing one king bed and two double beds, which was necessary given we had one couple and two individuals. However, when we arrived, the slightly dispassionate receptionist informed us that the loft was unavailable. Instead, she could offer us two separate rooms that were not adjoined, each room with a single bed. She informed us that there was nothing else available and that this was all they could do. To make things worse, we explained that our loft was booked at a discount - and now, not only did they not provide us with what we reserved, they were offering the two rooms to us at the full price of the two individual rooms. I could have easily booked the two rooms on my own at a discount. But she would not honor such a discount. She told us that this was the price of the two rooms. We simply could not argue with her. There were no other rooms available according to her and this was the price of the two rooms. We had no choice but to take what she offered, especially since we just arrived after a long drive from Denver and a flight. The receptionist nonchalantly entered our information, gave us the keys, and that was it. There was no apology for the inconvenience, offer of any discounts, or any offers of at least even the smallest gesture to make up for the inconvenience. I understand that none of that is required. They are not required to offer a discount. They are not required to make any gestures. But in this day and age, for such a company to maintain a reputable and family friendly business, how little would it have cost them to make a small gesture to show their good faith and retain customers? It is mind boggling. Our family was forced to split into pairs and stay in separate rooms during a family vacation. My family will not be returning to this establishment.

Stayed: June 2017, travelled with family
Review collected in partnership with this hotel
1  Thank Ivan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taves M, General Manager at Sonesta ES Suites Colorado Springs, responded to this reviewResponded 23 August 2017

Dear Ivan N,
We are sorry to hear that you had less than a perfect stay at Sonesta ES Suites Colorado springs. Please note that your complications are unacceptable at Sonesta and that action will be taken to correct these things.
Sincerely,
Taves Maciel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017

While the location of the hotel is close to UCCS, we were highly disappointed by the constant sound of highway traffic, a room that smelled of cigarette smoke, and a clogged bathtub drain. We came off the road after a 15 hour car ride to bring our daughter to college. We were too exhausted to complain at midnight but did check out the next morning and found a different hotel.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta
Thank Rebecca W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taves M, General Manager at Sonesta ES Suites Colorado Springs, responded to this reviewResponded 23 August 2017

Dear Rebecca W,
We are sorry to hear that you had less than a perfect stay at Sonesta ES Suites Colorado Springs. We hope that guests can see our hotel as comfortable and pleasant. Please note that your complications are unacceptable at Sonesta and that action will be taken to correct these things.
Sincerely,
Taves Maciel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017

This is a great place to stay, very affordable and close to anything you want. The suites are a perfect size and amenities are great. Colorado Springs has many attractions available and many are close by the Sonesta

Stayed: June 2017, travelled solo
Review collected in partnership with this hotel
Thank wmrslvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taves M, General Manager at Sonesta ES Suites Colorado Springs, responded to this reviewResponded 21 August 2017

Dear wmrslvr,

We appreciate you taking the time to review your experience at Sonesta ES Suites Colorado Springs. We are happy to hear that you had a pleasant stay with us. We can’t wait to have you again!
Sincerely,
Taves Maciel
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta ES Suites Colorado Springs

Address: 3880 N Academy Blvd, Colorado Springs, CO 80917-5903
Phone Number:
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 104 Hotels in Colorado Springs
Price Range: $142 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Colorado Springs 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Sonesta ES Suites Colorado Springs Central is an extended stay all suite hotel located close to many local attractions. Within minutes of the property is the famous Garden of the Gods Park, United States Olympic Training Center, United States Air Force Academy and Pikes Peak Mountain. Located within 20 minutes of the property is Peterson Air Force Base and Fort Carson Army Base. After a day of touring or working, enjoy the seasonal outdoor pool, BBQ, picnic area, sports court and fire pit. All suites are equipped with full kitchens and utensils. A complimentary hot breakfast awaits guests as well as a complimentary Evening Social with light meals and beverages on Tuesday-Thursday. On site is a coin laundry and fitness room. Keep in touch with the world with complimentary high speed internet access. Many restaurants are within walking distance. Palmer Park is located nearby with walking and biking paths. Two large shopping malls are located within ten miles. The property is pet friendly. ... more   less 
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Also Known As:
Residence Inn Colorado Springs Central Hotel Colorado Springs
Colorado Springs Residence Inn

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