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Otis and Henry's Bar and Grill
Ranked #13 of 23 Restaurants in Black Hawk
Cuisines: American
Description: Otis & Henry's combines the comfort of a neighborhood bar and grill with delicious favorites you'd cook at home. Whet your appetite with our house specialty chicken wings or appetizer sampler platter. Then pick from a list of delicious sandwiches, steak, ribs, chicken and more. Otis & Henry's offers great food at great prices.
Restaurant details
Description: Otis & Henry's combines the comfort of a neighborhood bar and grill with delicious favorites you'd cook at home. Whet your appetite with our house specialty chicken wings or appetizer sampler platter. Then pick from a list of delicious sandwiches, steak, ribs, chicken and more. Otis & Henry's offers great food at great prices.
Reviewed 9 April 2018

We have been here many times, and I have reviewed it at least twice. What a shock to head there for our usual yummy breakfast and end up leaving our players card coupons, & my $10 birthday coupon....and leaving. Not like us at all! We have seen fewer and fewer people in here the last few times, but we are familiar with several of the staff that we enjoy seeing each time. They are friendly and efficient , but usually only one servicing the entire room. Perhaps the poor service others have complained about starts in the kitchen. I must say the food quality the last time wasn't what we were used to either. Sunday, when we walked in, we were shocked. All has been remodeled: salad & soup bar (one of our favorites) is COMPLETELY GONE!! A vending drink machine and packaged sandwiches replace it. There is an order bar and no table service, and a very limited menu, altho we had no incentive to even look at it. We were told many other plans for remodeling the entire casino are in the works. We don't really like 'the feel' here any more, and will be spending our time at places that really care about their patrons.

Thank csoden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsleCustomerSupport1, Public Relations Manager at Otis and Henry's Bar and Grill, responded to this reviewResponded 11 April 2018

Truly appreciate your feedback. We care so much about our guests, and everything we do is to better their experience. We are in the works of doing some updates to the Lady Luck Casino, starting with the brand new carpet just installed. With O&H, we are trying some new things out with the hopes of improving the experience for all our guests. Your feedback goes a long way to that success!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 69 reviews

Reviewed 19 March 2018 via mobile

If you have 2 hours to kill and want to sit in a terrible cafe type atmosphere this is your place. Food was way over cooked and heavy salted. There were 4 tables of people. Food still took 50 minutes for a couple of burgers

Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

Went in around 5pm, very few people in the restaurant. Decided to do breakfast for dinner so my wife and I both had steaks and eggs.

Food took forever to arrive, would hate to see how long it would have taken if they were busy.

The food was way over cooked....ordered medium steaks, both were well done. Ordered eggs sunny side up, yolks were cooked through hard.

And definitely not worth the price, the meals were $14 each. For this price i would expect better quality. You can go to most any diner and get better quality.

Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

We had a decent Lunch here. Small but good salad bar. They were under-staffed but courteous and gave us good customer service. Food was perfect.

Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsleCustomerSupport, Guest Relations Manager at Otis and Henry's Bar and Grill, responded to this reviewResponded 21 September 2017

Hi David. Thanks for dining at Otis and Henry's. We're so glad you could stop by and found something you liked. We appreciate your patience with our staff and hope you'll be coming back again soon. Thank you for the review.

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Reviewed 18 September 2017 via mobile

Got the all u can eat salad and soup buffet. A lot of fresh veggies but soup was sub par. Our waiter did give great service.

Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsleCustomerSupport, Guest Relations Manager at Otis and Henry's Bar and Grill, responded to this reviewResponded 19 September 2017

Hi JC! Thanks for taking the time to leave a review! We want to serve a variety of fresh food at Farmer's Pick and we appreciate your feedback. We are happy to hear that your waiter did a great job. We hope you have a great day!

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