This was our first stay and the rooms were very nice! They were large upscale finishes and furnishings. The trouble is that the elevator waits were unbelievable... We had one guest tell us to take to stairs as they waited nearly 20 minutes for an elevator. I can say our typical wait was 10 minutes. Also there was a fire drill in middle of the night on a Saturday which woke us up. Also check out is at 11:00 and house keeping woke us up at 8:30 which wouldn't be so bad but it's a casino and people are typically up late anyway. The front desk was not apologetic about anything and said management told them no comps could be offered for the elevators or fire drill. As this is the largest casino/hotel in Blackhawk they probably could have offered something to keep people coming back. Would I stay here again? Yes but just don't expect anything over the top with service.
- Official Description (provided by the hotel):
- Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more less
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- Also Known As:
- Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk