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“Exceptional escape!” 5 of 5 bubbles
Review of Ameristar Casino Resort Spa Black Hawk

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Ameristar Casino Resort Spa Black Hawk
Ranked #1 of 5 Hotels in Black Hawk
Certificate of Excellence
Littleton, Colorado
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Exceptional escape!”
5 of 5 bubbles Reviewed 15 March 2012

Whether you like to gamble or not, the Ameristar is an exceptional hotel and a welcome getaway. Float on your back in the indoor rooftop pool and gaze at the stars through the skylights. Relax in the indoor or outdoor hot tub. Put your feet up by the outdoor rooftop fireplaces. Take advantage of the spa or the 24-hour exercise room or the business center. If you have a player's card, it does not take long to earn the free buffet or room. Although the request cannot be guaranteed, ask for an upper level room facing the town of Blackhawk as the views are spectacular. If you're inclined to pay extra, the suite has a wet bar, fireplace, incredible master bath, and more. Desk clerks and housekeeping employees are the best!

Room Tip: Ask for an upper level facing the town of Blackhawk.
See more room tips
  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha T, Social Media Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review, 21 March 2012
Nancy, thanks so much for taking the time to post your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,312 reviews from our community

Traveller rating
    802
    309
    79
    62
    60
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (469)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Colorado Springs, Colorado
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 11 March 2012

I arrived shortly after 5pm, Thursay, Mar 8, 2012. Valet parking was smooth and check-in was a breeze. The room was spectacular and very comfortable. I travel with my own toiletries but I noticed the lack of hotel-provided items other than soap. The in-room coffee pot was well hidden but is a nice touch. Vegas hotels drive you down to the casino by making you go out for coffee in the AM. In the casino, once you do get the attention of a cocktail waitress, the service was fine but it was a bit of a challenge to find a cocktail waitress to begin with.

  • Stayed March 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mackey719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

The hotel is very nice. The rooms are very nice and comfortable. The hotel pool is pretty cool. The very top floor, outdoor hottubs and fireplace. Towards the end of the day it gets pretty busy (and dirty) and I don't recommend kids because of drinking and language. If you are going to bring kids bring stuff for them to do in the room. There aren't any pay-per view movies or game consoles like other hotels - but this is a casino... The buffet was really good but get there early as the lines can get long. The entertainment in the main bar was really enjoyable.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dkelsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha T, Social Media Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review, 14 March 2012
Thanks so much for the review, dkelsey. Our guests do certainly love the rooftop swimming pool. Thanks for visiting. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 6 March 2012

Last Friday, I went up skiing with some friends for the day. I was being dropped off in Blackhawk at the Ameristar to meet my husband for an evening. I arrived around 5 and went to check-in. I was told that since my husband had booked the room he would need to be there which is fine (same last name and address on license wasn’t enough). I told the check-in person “I’ll just have my husband phone up and add my name to the room”. The room was not being comped. We were paying over $200, so I did not think would be an issue. His very rude and snappy response “No, we have not record of you and don’t know anything about you.” I really didn’t feel like arguing and was embarrassed. So I sat in the casino for two hours in my ski gear and waited for my husband to arrive and check in.

The buffet was nice – unlimited crab legs on Friday.

Ameristar has a beautiful outdoor out tub area, one of the main reasons to stay there. It was COLD. There was no closure sign up or anything.

I have stayed at the Ameristar before and enjoyed my stay, but this time was a terrible experience.

  • Stayed March 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank aimeegus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha T, Social Media Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review, 14 March 2012
aimeegus, sorry about the confusion at check in. We do normally require that the person checking in is the same person that makes the reservation. So sorry for the inconvenience during your ski trip. We hope you consider returning to stay with us again so that we can again meet your expectations in regards to guest services and our rooftop hot tub.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longmont, Colorado, United States
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 4 March 2012

The room was nice, BUT PLAYERS BEWARE!
Their voucher redemption machines will give you COUNTERFEIT money back and Ameristar will NOT stand behind it. I won $120.00 on one of their slot machines, and cashed out the voucher in their ATM on the way back up to our room as we turned i...n for the night. I received a $100.00 and a $20.00 dollar bill, and put the $100 away for safe keeping.
When I took the $100.00 bill to my bank for deposit the next day, the bank called me in and confiscated the counterfeit bill. I was totally embarrassed and quite concerned!
I called Ameristar immediately to report the issue and alert them, I also really believed they would surely reimburse the win… No go, they would take NO responsibility, and accused me of getting it somewhere else!
$100.00!!! Seriously??? You would think they would make this right!!!
I will never stay there or play there again!!!

  • Stayed February 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Shante P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha T, Social Media Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review, 14 March 2012
Shante, I'm really sorry about the inconvenience. Rarely does something like this happen to our guests. Our machines are designed to catch these occurrences if they do happen. I understand that one of our team members was able to get in touch with you to discuss. We hope you do reconsider and visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ameristar Casino Resort Spa Black Hawk

Property: Ameristar Casino Resort Spa Black Hawk
Address: 111 Richman Street, PO Box 45, Black Hawk, CO 80422
Region: United States > Colorado > Black Hawk
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Black Hawk
Price range (per night): $165 - $403
Hotel Class:4 star — Ameristar Casino Resort Spa Black Hawk 4*
Number of rooms: 536
Official Description (provided by the hotel):
Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more   less 
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Also Known As:
Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk

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