The hotel staff has deducted over $700 USD for apparent damage to the desk in the room. The staff provided a photo of a damage desk which was clearly not in our room. Staff advised that this exact desk is in multiple rooms in the hotel and could not prove with a time stamp when this photo was taken. Have attempted to contact staff multiple times via email and phone and they have either been short in response, hang up the phone or completely ignored requests.
This has ruined our visit to the United States. I recommend guests consider staying elsewhere as this experience has caused financial strain and stress to those involved.More
- Free Wifi
- Room service