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All reviews waffles coffee maker value for the money room was clean bathroom door sausage a great place to stay definitely stay here again business trip staff was very friendly great customer service napa valley san francisco the breakfast area free breakfast microwave shopping
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Reviewed 22 October 2018 via mobile

I came in around 1am and the guy at the front desk was excellent. I was really tired and had drove a long distance. They made me feel like I was at home. I appreciate everything and I will be returning.

Date of stay: September 2018
Trip type: Travelled with family
Thank Busi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly B, Manager at Best Western Heritage Inn, responded to this reviewResponded 23 October 2018

Hello Busi N. ,

We are happy to hear that you had a positive experience.We are happy to hear that you felt at home and enjoyed your stay. We thank you for your business and hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2018

For a best Western stay, this one been the greatest stay. The breakfasts was great to. To make your own fresh waffles was a nice addition. Hear people complaining but there look for a five star hotel with front door service. Go serve your country in the Army or Marine's and you will see this was a 5 star breakfast. The employee Monserrvat was great. She ran the breakfast area all by herself and has the best customer service. Sad to see someone like her deal with customers who are just mad or nasty. Im glade there are people like her that don't change there service because people don't like them.

Room tip: You know what you like and what you don't. So call and ask and everything will be great.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank michaelmurdock33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly B, General Manager at Best Western Heritage Inn, responded to this reviewResponded 6 October 2018

Hello Micheal,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 7074488455.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2018

Musky old cigarette smoke. Liking sleeping in an ashtray. If you like smoking then this is your place.Couldn’t wait to get out of here. Needs to be professionally fumagated. We did not try the free breakfast. Travel over 30 nights a year, all we expect is clean and comfortable and reasonably priced.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank kurts56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly B, Manager at Best Western Heritage Inn, responded to this reviewResponded 24 August 2018

Hello Kurts56,

We are sorry to hear that you did not have the experience that you deserved. We apologize for any inconvenience that we may have caused you. We appreciate your business and hope that you will continue to stay with Best Western.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

Horrid experience. Entered the room, and it was 85 degrees in the room. A/C didn't work. Shower had two settings, OFF and Scalding. One of the sink faucets was inoperative. Front desk couldn't work the problems until the next day.

Room tip: For a good room, book a different motel.
Date of stay: August 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Hifast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly B, Manager at Best Western Heritage Inn, responded to this reviewResponded 16 August 2018

We apologize that we did not live up to your expectations during your stay with us. We will use your comments to help train and improve our facility and staff. We hope that you give us a second chance the next time you are in Vacaville.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2018

Worst BW ever. People outside drinking and playing lousmusclo. Seriously? The building needs badly needed renovation. Worst BW in my experience. Our room was feet away from the freeway. There's nothing separating it from some crazy driver.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly B, Manager at Best Western Heritage Inn, responded to this reviewResponded 6 August 2018

Hello Jay,

We do apologize for the loud music and the issue with the freeway. We are sad to hear that you did not have a positive stay. We thank you for your business and hope that you will continue to stay with Best Western.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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