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“Great home in a great location, perfect for...”
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Very good
2 reviews
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Overview
Holiday Rental House -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Tahoe City, Lake Tahoe (California), California

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Jeremy K
Scottsdale, Arizona
1 review
“Great home in a great location, perfect for family, but beware poor property management service”
Reviewed 13 February 2015 for a stay in December 2014

This is a wonderful property, great for a family with young kids or two adult couples. All the bedrooms are on the first floor. The second story is a living area with a well-appointed kitchen, dining, and family room. An upper deck is right outside the dining+kitchen area with stairs down to the back yard. Wood-burning fireplace (wood in garage), cable, wifi.

Temperature management is a bit of a challenge. When the bedrooms are warm, the upper floor is roasting hot. When the upper floor is comfortable, the bedrooms are cold. Difficult if you have a baby sleeping, but not a problem with warm blankets.

Booking through the property manager was slow and communication was tedious compared to other managers in Tahoe, and night and day compared to using Airbnb. The management company is staffed by friendly people, so I can only imagine they don't have much competition in the area so they're not bringing their A game.

When I arrived at the property, we discovered a tree top had broken off and fallen on the rear stairs, breaking the hand rail. It had been cordoned off to prevent using the stairs. The property manager didn't mention it before we made the trip, didn't mention it when I picked up the keys, and acted surprised when I called to ask about fixing it up. Major safety hazard. I didn't get a peep out of them until I contacted the homeowner directly. They never did fix the stairway, just left it broken for 2 weeks and never followed up. This was very disappointing. I would not have rented if they had properly notified us that the rear yard was inaccessible.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Great location and open layout
Liked least: Getting a repair made
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Mar 2015
We're glad you enjoyed the Rosemor house over the holidays. It's a great house that's set up nicely for a family of 6 or less! Unfortunately, we weren’t aware of the tree top that had fallen onto the back yard railing until you mentioned it when you checked in. We did have a huge wind storm prior to your arrival, which most likely caused this treetop to fall. However, in an email from you later that same day, you mentioned the damage wasn’t too bad and you were able to move the debris aside. We did send someone out the next morning to inspect the damage, but since your email mentioned everything was fine, we opted to have the railing fixed after your departure so that we didn’t disrupt your stay. We appreciate you clearing the tree out of the way so your kids could use the back yard, but also wanted to mention that you can also access the back yard from either of the two gates on each side of the house as well. West Lake Properties is always prompt in responding to customers when they call, as we were in this situation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CA
Reviewed 14 February 2014 for a stay in December 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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