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1 - 6 of 225 reviews
Reviewed 17 August 2020

This place is in a great location. It feels good to walk out of the property every morning and immediately see the Lake, with easy access to lakeside dining, coffee place, and even a Thai restaurant.

But that's probably the only thing good about it.
- The place is very run down, and very badly maintained. An old property doesn't necessary mean a poorly maintained one - but this place has cobwebs in the staircase, carpets in the public areas are all soiled and stained.
- Bathroom condition is poor. Shower tub is so small that my husband of 178 lb can't turn around while inside
- There is NO AC. Only a fan. But the fan was so loud that you can't sleep, so you have to choose between sleeping in quiet and heat, or trying to fall asleep SLIGHTLY cooler amidst the loud fan.
- The elevator doesn't work.

I would much rather stay a little further away from the lake since we're driving anyway than to stay here again.

Date of stay: August 2020
Thank PegKhiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn Gullixson, Marketing at Pepper Tree Inn, responded to this reviewResponded 3 November 2020

Hi Peg, Thank you for taking the time to share your feedback from your recent stay at the Pepper Tree Inn. As new owners, we are working hard to improve the property as well as the guest experience. We have big exciting renovation plans in the works, so stay tuned for those. We hope you’ll give us a chance to redeem your Pepper Tree experience and come visit us again one day. Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2020

No ac. Pool broken. Did I mention rooms have no ac! Very misleading website. We were put on 7th froor. Elevator broken. They never let us know. Nasty service. This place makes the holiday look like the Waldorf Astoria. Never ever stay here. Dirty, cigarette butts all over outside our room. It is about 100 in our room right now...no ac. View is ok. Not good enough to ever endure this rat nest again.

Room tip: Don’t stay here. Dirty, no ac.
Date of stay: July 2020
    • Sleep Quality
    • Rooms
    • Service
3  Thank 117jeremiahr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn Gullixson, Marketing at Pepper Tree Inn, responded to this reviewResponded 3 November 2020

Hi Jeremiah, Thank you for taking the time to share your feedback from your recent stay at the Pepper Tree Inn. As new owners, we are working hard to improve the property as well as the guest experience. We have big exciting renovation plans in the works, so stay tuned for those. We hope you’ll give us a chance to redeem your Pepper Tree experience and come visit us again one day. Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2020

I stayed here for one night 3/19/19. I inquired about staying the next night but decided not to. I checked out by the checkout time, 11AM. I just discovered the front desk agent charged me for the second night! I now have to go through the hassle of disputing the charge. I have not received a call back from management. And BTW, the hotel was closed (due to Coronavirus) the night they are charging me for. Horrible Customer Service for mediocre accommodations!!

Date of stay: March 2020
Trip type: Travelled with family
Thank BeachBliss11316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn Gullixson, Marketing at Pepper Tree Inn, responded to this reviewResponded 3 November 2020

Hi there. Thank you for taking the time to share your feedback from your recent stay at the Pepper Tree Inn. We're sorry to hear about the negative experience you had during your past stay. As new owners, we are working hard to improve the property as well as the guest experience. We have big exciting renovation plans in the works, so stay tuned for those. We hope you’ll give us a chance to redeem your Pepper Tree experience and come visit us again one day. Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2020 via mobile

Do not stay here.

My husband and I stayed at this hotel. BIG MiISTAKE

I hate leaving bad reviews so let me start with the pros.
Pros:
The girl at the check in desk is super sweet
Clean room

Con that made us want to check out early, but we would have lost our money:
IT’S SO LOUD!!! The walls are thin so if you have anyone in the room next to you you can hear their conversations. I literally woke up this morning hearing the guy on the other side of the wall yawning.

The windows must be old because you can hear all the cars going by as well. I always take a sound machine with me and that always blocks out any unwanted noise except for here

Cons that weren’t a big deal to me but might be to others:
Very, very outdated.
Small room
Small bathroom
Bed is pretty hard (I usually sleep on a firm bed but this takes firm to a new level)

Check trip advisor or yelp. I have now done my research and there are other hotels super close with way better ratings at a similar price. I cannot recommend this hotel.

Be warned: Once you check in there is no way to recover any money if you leave early.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank luvtheseaside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn Gullixson, Marketing at Pepper Tree Inn, responded to this reviewResponded 3 November 2020

Hi there. Thank you for taking the time to share your feedback from your recent stay at the Pepper Tree Inn. We're sorry to hear about the negative experience you had during your past stay. As new owners, we are working hard to improve the property as well as the guest experience. We have big exciting renovation plans in the works, so stay tuned for those. We hope you’ll give us a chance to redeem your Pepper Tree experience and come visit us again one day. Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2020 via mobile

If youre down with rooms that have broken lights heater windows and NO SERVICE this is your heaven. If you have bare minimum standards you wont stay here even if billy offers you free stay. READ THE REVIEWS BEFORE YOU BOOK. my friend didnt and we suffered through the most miserable stay ever.

Date of stay: January 2020
Trip type: Travelled with friends
1  Thank aug k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaitlyn Gullixson, Marketing at Pepper Tree Inn, responded to this reviewResponded 3 November 2020

Hi there. Thank you for taking the time to share your feedback from your recent stay at the Pepper Tree Inn. We're sorry to hear about the negative experience you had during your past stay. As new owners, we are working hard to improve the property as well as the guest experience. We have big exciting renovation plans in the works, so stay tuned for those. We hope you’ll give us a chance to redeem your Pepper Tree experience and come visit us again one day. Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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