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“Great room friendly staff”

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Country Inn & Suites By Carlson, Sunnyvale
Ranked #2 of 33 Hotels in Sunnyvale
Reviewed 2 August 2017

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank cynthialynns
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this reviewResponded 3 August 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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68 - 72 of 919 reviews

Reviewed 31 July 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank claudiarM4891QR
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this reviewResponded 3 August 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 July 2017

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank yangtzul
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this reviewResponded 1 August 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 July 2017 via mobile

I stay here on business at least 10 times a year. The rooms are clean and the staff at front desk always has a smile. But after a long day it is always welcome to see Angelina and Caroline at the Fountain Bar. They always go beyond the call of duty and always make it a little easier for me to be away from home. It has become my home away from home. Good people and nice hotel at a good price. Breakfast is also top shelf.

Stayed: July 2017, travelled on business
Thank 326christophert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this reviewResponded 28 July 2017

Dear 326christophert,

Thank you for staying at our hotel location and for your loyalty with us. We really appreciate all your positive feedback about the experience you had, especially with your comfortable guestroom, complimentary buffet breakfast and the level of customer service, especially Angie and Carolina provided. Such positive feedback reassures us that we are continuing in the right direction and we look forward to welcoming you again whenever your travel brings you back to the area.

Sincerely,

An Mai
Front Office Manager

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Reviewed 24 July 2017 via mobile

Clean hotel but definitely needs a little upgrading. Boring decor and bathroom was a bit more on the motel-end. No division between the shower area and rest of the restroom. Though the handicap shower bench would be a nice surprise for a handicap person, I didn't care for it in my hotel room. No shades other than black out curtains and my room looked out into the parking lot on the 1st floor. No closet and their version left a lot to be desired. What if I have to hang up a dress?

Bed was comfortable and room was clean. Didn't rank in the same caliber as The Grand Hotel (which is also in Sunnyvale), in my opinion so I don't understand why both were 3 stars.

Don't mean to gripe about it. On a positive note: Plenty of free hotel parking outside, close to the freeway. Mini fridge and microwave in the room. Complimentary cookie and refreshments in the lobby and welcome package was included with my stay. Free wifi and cable in room.

Stayed: July 2017, travelled with family
Thank kanicon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An M, Front Office Manager at Country Inn & Suites By Carlson, Sunnyvale, responded to this reviewResponded 24 July 2017

Dear kanicon,

Thank you for staying with us and for taking your valued time to write us a review. Guest comfort and satisfaction have always been among our top priorities; therefore, after carefully reviewing all your comment, I am glad to know that you were able to enjoy the cleanliness of our hotel, complimentary High Speed Internet, free parking as well as water and coffee station with cookies available 24/7. However, I could not help but notice some concerns that you mentioned and will certainly review this further with our management team.

Once again, thank you for your business with us and we look forward to having another opportunity to exceed your high expectation in the future.

Sincerely,

An Mai
Front Office Manager

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Additional Information about Country Inn & Suites By Carlson, Sunnyvale

Address: 1300 Chesapeake Ter, Sunnyvale, CA 94089-1100
Phone Number:
Region: United States > California > Sunnyvale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Sunnyvale
#1 Business Hotel in Sunnyvale
#2 Romantic Hotel in Sunnyvale
Price Range: $120 - $750 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Sunnyvale 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Country Inns & Suites Sunnyvale Hotel Sunnyvale
Country Inns And Suites Sunnyvale
Country Inn Sunnyvale
Sunnyvale Country Inn

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