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All reviews happy hour omelet bar omelet station double sinks great hotel silicon valley room service excellent breakfast complimentary breakfast rooms are spacious living room business trip excellent stay mountain view enjoyed my stay el camino pleasant stay
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Reviewed 5 April 2018

Had everything I could want, and I had fun playing with the Alexa in my room as well. Great breakfast, beautiful room, jacuzzi tub in room, a nice pool/hottub area. The staff were especially nice and I was allowed to keep my luggage at the hotel until I needed to come get it later.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank califisler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at The Grand Hotel, responded to this reviewResponded 5 April 2018

We are delighted you enjoyed your stay at The Grand Hotel! Thank you for letting us know we exceeded your expectations for an absolutely perfect experience. We appreciate you choosing us for your visit to Sunnyvale in the heart of Silicon Valley, and we look forward to welcoming you back on your next trip to our area.

Kind regards,
Claudio Bono
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Rooms are spacious and clean. But don’t plan on spending much time here. No real restaurant on site, just a loosely labeled lounge/bar. Drinks only available from 4-11. Decent pool, though small and over chlorinated.

No fitness center on site.

Date of stay: March 2018
Trip type: Travelled on business
Thank littlebirdy2303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at The Grand Hotel, responded to this reviewResponded 3 April 2018

Thank you for sharing your feedback. Although you were mostly satisfied, we are sorry we failed to meet all of your expectations and we appreciate knowing what would have made your stay better. We will certainly look into this issue, and we hope you will choose us again next time you travel to our area.

Kind regards,
Claudio Bono
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Loved staying Here! From the spacious beautiful room & bathroom, to the delicious breakfast buffet & happy hour, everything exceeded our expetations.Also appreciated the heated pool & Jacuzzi, purified water bottle refill station and of course Jarvis the robot Butler was awesome! Alexa in our room was sweet too.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank deamrpaddock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at The Grand Hotel, responded to this reviewResponded 1 April 2018

Thank you for your delightful review of The Grand Hotel. It is a pleasure to learn you had a wonderful experience and that we exceeded all your expectations. Thanks again for allowing us to be of service, and we look forward to your next stay.

Kind regards,
Claudio Bono
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

Beware of the pay in advance option. There is no flexibility what-so-ever. I had to change plans and check out on day early. I tried to see if they could refund the day, even in part, a month before as well as the day I checked in. No luck. I wasn't expecting a full refund for the day, but anything would have been nice, even a token effort to see if something could be done. Nothing.

Date of stay: March 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 713stuarts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at The Grand Hotel, responded to this reviewResponded 29 March 2018

Thank you for taking time to share a feedback about your stay at The Grand Hotel. Although we are happy your overall stay was enjoyable, we are sorry for your disappointment with our hotel policies. We truly apologize for letting you down and hope you will give us an opportunity to better serve you in the future.

Kind regards,
Claudio Bono
General Manager

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Reviewed 27 March 2018

Decided to celebrate a friends birthday locally. Sunnyvale was the closest city to visit for a comedy club at Mr. Pet decided to celebrate a friends birthday locally. Sunnyvale was a close city to visit for a comedy club and dinner at Kabul. Having the hotel nearby and the staff being so friendly made the experience great.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank drimpl579262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at The Grand Hotel, responded to this reviewResponded 27 March 2018

Drimpl, thank you for choosing The Grand Hotel and for recognizing our attentive staff. We are delighted to know our location was just perfect for your needs and that you enjoyed your friend’s birthday celebration. Thanks again for being our guest, and we look forward to welcoming you and your friends back soon.

Kind regards,
Claudio Bono
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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