My daughter saved her money to take a trip during her prom weekend instead of attending prom. My daughter and her friend booked their reservation through Expedia and were very satisfied with the cost of the package.
Unfortunately, their trip came to a halt after departing the airplane. As they sat waiting for a shuttle and none were in sight the girls called the hotel. The hotel provided them with a number to reach the shuttle service. Having called several times from two different phones they were never able to get a hold of the shuttle service. The hotel then provided a number for a cab service. The cab driver escorted the two girls into the hotel to be refund (his words) the transportation cost from the hotel management, since they had guaranteed free transportation service. The front desk acted as if they had no idea who these two girls were and were unwilling to refund any moneys.
Now the girls are very confused…what is this, there is no record of their stay. Through the confusion they came to find there would be no shuttle service elsewhere as promised. This service is how they planned to tour the city. During their short encounter with the front desk they felt violated and belittled so they asked for a refund due to miss representation. They were denied…they left confused and no where to stay.
Then I get involved after a concerning call from my daughter. After hearing how my daughter was treated, mainly spoken to, I immediately called the hotel. I can sincerely defend all my daughter had told me by just speaking to Raymond for a few seconds. My call was to inquire about the mishaps and all the hotel could provide were lies, extreme agitation, and the unwillingness to discuss the issues. Having been hung up on, for no apparent reason, I called back just to see what the hotels policy were for a refund. He said they had no issues that Expedia needed to provide permission for a refund. Funny thing was, the girls had already went through this procedure and were told the hotel was unwilling to refund.
I called Expedia and they were told by Raymond, the manager (he told me one was not one on site ‘til 4:30) there would be no refund. I call him back, he further emphasizes my daughter has problems with her phone and hangs up again.
If my daughter learned anything at the ripe old age of 17, that is to check reviews on hotels because this one seems to have a majority view in public opinion. This place is not customer friendly in a time where our economy is suffering. Make wise choices instead of trying to save a buck…
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- Also Known As:
- Days Inn South San Francisco Airport/Oyster Point Hotel South San Francisco
- South San Francisco Days Inn