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“Never again”

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Holiday Inn Express Solvang
Ranked #8 of 10 Hotels in Solvang
uk
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Never again”
1 of 5 bubbles Reviewed 28 April 2012

We regularly stay at holiday inn hotels, we are priority club members, but we will never use this hotel again. On arrival we were greeted by by a very unkempt receptionist, dirty shirt and fingernails and he had what I can only describe as a very strange manner. The hotel is made up of a series of buildings joined by internal and external walkways, the first room we were given was in the B block, on arriving at the room we checked the bed because of previous reviews, as it turned out we were glad we did as it was full of hairs, it was disgusting. On returning to reception to complain, the above mentioned receptionist apologised and offered us an upgrade to a two room suite,however on arrival at the said suite we found it to be an attic like room, but by this time we had had enough so just kept this room it was cleaner than the last, although still not up to the usual holiday inn standard. Breakfast was good though, I had the Danish pastries and found them to be as good as any on offer in the town.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank hipnhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Solvang, responded to this review, 11 June 2012
Dear hipnhappy,

Thank you for staying with us. We hope you liked our hotel location. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your room accommodations were not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

432 reviews from our community

Traveller rating
    91
    175
    103
    32
    31
See reviews for
146
173
13
23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Diego
Level Contributor
130 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

This was a convenient stop for us between UC Santa Cruz and a visit the following day to UC Santa Barbara. Convenient free underground parking. Pleasant staff and decent breakfast. I booked this property on Priceline and got a reasonable price.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SDBeachbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 4 April 2012

We stayed there for one night, March 30th. As we brought our stuff up to the room and went to lay down for an hour or so before going out for the night, it seemed pretty loud. There were kids being loud in the hallway and there were lots of slamming doors. It was afternoon, so, not a bid deal. We figured we'd be in for a terrible awakening by kids the next day, but that actually didn't happen.

The King bed was very comfortable and the linens were fresh and pillows were good. It was very comfortable overall. The shades drew tightly down so you could get a good night's rest with only a little bit of light coming in in the morning. There was a back patio which looked over a beautiful landscape behind the hotel. It was great to hear the birds and see that pretty view outside our balcony.

The eggs for breakfast were good and they had bacon, which is always a plus. the bacon was really super thin so it wasn't great, but, it was bacon nonetheless, so we'll leave it at that. The English Muffin seemed like it was a normal, out of the plastic bag muffin and i didn't even finish it, but they also had bagels and regular bread.

We asked if they had any tasting passes and they gave us two, which were both 2 for 1 tastings. A different hotel was able to give us free passes to many of the great wineries, but the HIE didn't have so much of that.

Overall, I wasn't unhappy with anything and would say it's a decent place to stay. I think I'd try to stay somewhere else though just to see what other places have to offer. As a matter of fact I did stay at the Hadsten House, which did have a great list of wineries that you can taste at, but that place wasn't great, so. I wouldn't stay there again, but, you can read my other review on that place.

Overally on HIE, thumbs up.

Room Tip: Grab a room in the back away from the street. Get a meadow view if you can.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Solvang, responded to this review, 9 May 2012
darogo,

Thank you for you recent stay, and providing feedback. I'm pleased to see you enjoyed the service and accommodations received. We hope to have the honor of serving you again the next time you are in Solvang.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san diego
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 28 March 2012

We spent one night at the Holiday Inn in Solvang and we had no complaints. We got a handicap room so the shower was kind of a pain but the room was clean and very quiet. The staff was friendly. The bed was a little soft but I had no trouble sleeping. The breakfast was pretty good but Paula's down the street drew us in with their Danish pancakes.

Room Tip: Get a room facing the back, not the street.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sandiegorabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Solvang, responded to this review, 30 April 2012
Sandiegorabbit,

Thank you for taking time out of your busy day to leave us a candid review. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 11 March 2012

This is an OK hotel if you want someplace decent to stay for a weekend or quick trip. The front staff was always friendly and greeted you. Our room was towards the back so it was quiet. The room and bathrooms were a good size for the price. The King size bed was decent but not great. The breakfast buffet was included and it was a good selection.
The bathroom did not have any counter space for our toiletries. Good size bathroom. Too bad they didn't make the counters bigger. For two people they only gave us 2 towels and they are thin. I should have asked for more towels.
The windows in the room were very dirty on the outside. I wish they would clean them so I could see the view of the lovely hills.
There was a microwave and small refrigerator in the room which is nice. However, we did not use the microwave at all. We were there for 2 days and we were packing up to check out. I smelled something funny. I finally found food that was left in the microwave. So the maid did not clean or check the microwave before we checked in nor when she cleaned our room. We did tell the front desk about this and they apologized.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PlayitaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Holiday Inn Express Solvang, responded to this review, 29 March 2012
Dear PlayitaTravel,

Thank you for your review and being so detailed in the good, the bad and the very good! Whilst I am pleased with the good and the really good comments, I truly thank you for bringing the housekeeping concern to our attention as this gives us the opportunity of improving what we already do. We will address these points and I hope that when you return you will see the improvements that have been made. Thank you again for your review.

Lin S.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Solvang

Property: Holiday Inn Express Solvang
Address: 1455 Mission Dr, Solvang, CA 93463-2915
Phone Number:
Region: United States > California > Solvang
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Solvang
Price range (per night): $158 - $391
Hotel Class:2.5 star — Holiday Inn Express Solvang 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Come discover the preferred destination of travelers visiting the Santa Ynez Valley, the Holiday Inn Express Solvang. We are centrally located in the Danish Town of Solvang, walking distance to all of its major attractions. It is best known for its shopping, restaurants, chocolate factories and wine tasting rooms! Our hotel is centrally located within Santa Barbara County's Wine Valley. The Holiday Inn Express Solvang is within minutes to Vandenberg Air Force Base, renowned Wineries such as Firestone, Gainey, Buttonwood and Rusack. If you are a golf enthusiast then make the Holiday Inn Express Solvang your golfing headquarters. With our Monthly Golf Packages, you can golf at courses such as The Alisal River Course and La Purisima Golf Course.Our hotel is conveniently located just 30 minutes from the city of Santa Barbara, 20 minutes from Vandenberg Air Force Base and 30 minutes away from Santa Maria. ... more   less 
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Also Known As:
Holiday Inn Express Solvang Hotel Solvang

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