I have visited this cute cafe in the past and loved it. But, yesterday, the staff seemed overwhelmed and disorganized which resulted in errors. The staff was busy helping thelunch crowd. We ordered Fairy dust tea for 2 we Lao ordered a wrap to share. I was seated facing the service window pass through where the food comes out. Our tea was served, looked lovely, but was less then Luke warm. I informed our waitress as soon as I saw her. She took E both teas back. We waited about 5 minutes. A server brought one tea and stated her it has been warmed up, placed it down before we could ask which tea it was. As it happens my granddaughter had a sore throat. Another server dropped of the second cup also stating it had been warmed up. We were left to figure out whose was who and take the chance to drink or not. The teas should have been replaced not repaired as we had only taken a sip. We weren't sure if the fairy dust was contaminated. So then our sandwich came , of course one plate. We had informed the waitress that we were sharing. I asked for another plate. It took at least 5 minutes to get the second plate. By that time oursamdrich had cooled and flavor was lost. While waiting for the second plate I observed one of the servers at the service window, bend over with his under ware showing to pick something off the bottom of his shoe. Of course once upright he picked up 2 plates to serve. Some one needs to Inservice the baristas, wait and service staff in cleanliness. I will try this cute cafe again.