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“Great location otherwise basic”
3 of 5 bubbles Review of Hotel Carmel

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Hotel Carmel
Ranked #25 of 36 Hotels in Santa Monica
estonia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location otherwise basic”
3 of 5 bubbles Reviewed 9 April 2012

The location is very very good. The lobby nice and the rooms ok. At first i was given a room faced to the internal courtyard but a i walked to the room i heared some loud noise coming behind the window. Some big probably airconditioning system was working very loudly. Also the room was kind of dark. I went downstairs and they changed my room. The new one was nice - window to the street - there was more light and during the day some noise as well but during the night ok. The room was quite big and airy. Beds nice. Not very clean - hair on the bathroom floor and some handmarks on the mirror. Also quite dusty and i almoust stepped on the rusty nail on the floor. Anyway I think you pay for the location there and the room is decent. The administrators were helpful and professional.
So if they demanded more from the cleaning personell it would be good choice.

Room Tip: choose room facing the street
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank terri78est
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaRogers, General Manager at Hotel Carmel, responded to this review, 12 April 2012
Dear Valued Guest:

Thank you for taking the time out of your busy schedule to share your recent stay with us. It helps to know what we did right and also what we may have done wrong.

As the Hotel Carmel was built in 1924, we unfortunately are not able to secure all operating machinery on the hotels roof. Airconditioning units for the hotel and other businesses are located in the center courtyard area and we are still in planning with our designer to create a more soundproof system for this machinery. I sincerely apologize if it disturbed you and glad that you found your new room more to your liking.

I will definately inform my housekeeping department to be more careful when cleaning guestrooms and be mindful that their hair should be pulled back and secured so that hair does not fall in guestroom bathrooms, etc..

Again, thank you for your review and if you are ever in the Santa Monica area, please contact me directly for your accommodation needs.

Kindest Regards,

Angela Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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906 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
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English first
Capitola, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 April 2012

The Hotel Carmel is in the best location if you are vacationing in Santa Monica. It is a block from the 3rd street promenade and very close to the beach and famous pier. I found my experience to be highlighted not only by the location, but also the great service I experienced here. I am a stickler for service (smiles go a long way!) and I was impressed with both the front desk, valet service and especially the customer service representative named Francesca. She was friendly, helpful and very informative about good restaurants in the area. The soaps provided in the room made a special touch and good for souvenirs. My only complaint is that they don't let pets join you in your wonderful stay ;). I would love to return in the future.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goldiemom12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaRogers, General Manager at Hotel Carmel, responded to this review, 12 April 2012
Dear Valued Guest:

Thank you for taking the time to leave your review of your stay with us at the Hotel Carmel. I will be sure to share this review with all our staff, especially Franchesca. Great customer service is what we continue to strive for here at the Hotel Carmel!!

If you are ever a visitor again in the Santa Monica area for business or pleasure, please give us a call for your accommodation needs.

Kind Regards,

Angela Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 April 2012

For the price, the rooms are not great, but that's not what you're paying for. You can't beat the location: 1 block from the beach or 3rd st promenade. It is an older building so the rooms are small and the furniture looks like something you would find at motel 6 but again... location!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaRogers, General Manager at Hotel Carmel, responded to this review, 3 April 2012
I want to thank you for taking the time out of your busy schedule to leave your review of your stay with us. We truly appreciate your patronage and we are very happy to know that you enjoyed your stay with us.

The Hotel Carme was built in 1924 and is the second oldest hotel in the city of Santa Monica. The furnishings in all guess rooms is Arts & Craft, Mission furniture, selected by the hotel owners to compliment the essence of the Hotel Carmel.

If you are ever in the Santa Monica for business or pleasure hope that you will stay with us again.

Kindest Regards,

Angela Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 3 March 2012

It's close to everything in down town Santa Monica, we where within few minutes from all the hot spots, the Santa Monica pier, 3rd Street, the mall. the staff was friendly, we enjoyed talking to Rolando at the front desk, we bought two tours, diffidently use the company next door, sorry forgot the name, they have these cool green buses comfortable ride, the tour guide was very funny, will use them again...

Thank you.
The SRLR family.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SRLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaRogers, General Manager at Hotel Carmel, responded to this review, 6 March 2012
Dear Guest:

I want to thank you for taking the time out of your busy schedule to leave your review of your stay with us.

We truly appreciate your patronage and we are very happy to know that you enjoyed your stay with us.

If you are ever in the Santa Monica for business or pleasure hope that you will stay with us again.

Kindest Regards,

Angela Rogers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shropshire
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 3 March 2012

My new husband and I stayed at Hotel Carmel as part of our honeymoon. We were travelling around CA and so stayed in many different hotels. Santa Monica was our last stop and we wanted somewhere close to the beach and shops.
Location wise the hotel is perfect! Short walk to beach and shopping malls.
The staff could not have been friendlier; from the minute we booked in they gave us help with local amenities, they replaced a lightbulb immediately and even allowed to keep our luggage there until we left for the airport hours after booking out.
The room was clean and comfortable with really lovely soaps, shampoos etc. The only problem we encountered was the ceiling which had a mind of it's own but it really wasn't a problem.
Great location, fantastic price and wonderful customer service.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank louby_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaRogers, General Manager at Hotel Carmel, responded to this review, 6 March 2012
Dear Guest:

I want to thank you for taking the time out of your busy schedule to leave your review of your stay with us.

We truly appreciate your patronage and we are very happy to know that you enjoyed your stay with us.

If you are ever in the Santa Monica for business or pleasure hope that you will stay with us again.

Kindest Regards,

Angela Rogers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Carmel

Property: Hotel Carmel
Address: 201 Broadway, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Hotel Style:
Ranked #25 of 36 Hotels in Santa Monica
Price range (per night): $274 - $349
Hotel Class:2 star — Hotel Carmel 2*
Number of rooms: 95
Official Description (provided by the hotel):
In the heart of Santa Monica, close to the Santa Monica Beach, the Hotel Carmel welcomes guests with classic Southern California hospitality. Steps away from world class shopping, fine dining, and the historic Santa Monica Pier, the Hotel Carmel has been a favorite with Santa Monica visitors since 1924. Experience Hotel Carmel’s history when you enter the lobby; a designated stop on the Santa Monica historic walking tour. High ceilings, a tiled floor, dramatic columns and a classic fireplace capture the gracious Spanish revival elements of the nineteen twenties. Guests at the hotel enjoy a privileged location, just a block to Santa Monica Beach and the Santa Monica Pier, home to attractions, amusements, and excitement. The hotel is across the street from Santa Monica Place Mall, anchored by Bloomingdales and Nordstrom, and features world class retailers such as Barney’s, Tory Burch, Tiffany & Company, Nike, Coach, Burberry,and Louis Vuitton. The Arclight Cinema and the Cheese Cake Factory are also located in Santa Monica Place. Just a block away is Santa Monica’s lively Third Street Promenade home to dining, shopping, and street performers. Be in the heart of it all in downtown Santa Monica. Experience the historic Hotel Carmel, a Southern California classic. ... more   less 
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Also Known As:
Carmel Hotel Santa Monica
Hotel Carmel Santa Monica
Carmel Santa Monica

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