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All reviews breakfast room hot tub french bakery mission street bagels would stay here again other hotels uc santa cruz hard boiled eggs staff was very friendly and helpful great place to stay last minute trip nice stay short drive great room front desk person stayed two nights
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Reviewed 4 November 2018

Stayed one night before driving highway 1. A little overpriced. Thin walls, could hear outside traffic in the AM. Breakfast could have been improved - cold biscuits and packaged sandwiches. The hotel did the trick for one night, but wouldn't count on the amenities for more than one night's stay.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank bdowns83_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mission Inn, responded to this reviewResponded 6 November 2018

Dear Guest, Please accept our sincerest apologies that your experience was less than satisfactory. It is disappointing to learn that we fell short of our goals in accommodating you appropriately, and we are sorry that you were disappointed with your time with us. We appreciate you taking the time out of your busy schedule to share your concerns, and we can assure you that corrective measures will be taken to prevent similar problems in the future. We appreciate your comments, which will help us to improve our hotel and our service for all of our guests.

Kind Regards,
Mission Inn and Suites,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2018

Stayed for 5 days 4 nights. I like that the Inn is toward the edge of town but only a 5 to 10 min drive from everything. The breakfast is mediocre, strictly finger food but enough to get you off on your day without being hangry. The room was nice large and comfortable. The décor seems a little outdated and the TV was small for the size of the room. Price was good compared to the competition closer to the pier which was outrageous considering it was off season.

Date of stay: October 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Venture30432031693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mission Inn, responded to this reviewResponded 3 November 2018

Dear Guest, Thank you for sharing about your time with us. We appreciate your rating and are glad you enjoyed our hotel. We take pride in providing our guests with everything they need for a great stay. We look forward to your next visit.

Kind Regards,
Mission Inn and Suites,
Customer Care Team

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Reviewed 31 October 2018

mattress & room temperature perfect, just the right amount of light in the room and no noise! awesome. great location too. try the west end gastro pub and kelly's bakery right accross the street! beach a close walk away.

Date of stay: October 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Journey46377237571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mission Inn, responded to this reviewResponded 1 November 2018

Dear Guest, Thank you for sharing your time with us. We appreciate your rating and are glad you enjoyed our hotel. We take pride in providing our guests with everything they need for a great stay. We look forward to your next visit.

Kind Regards,
Mission Inn and Suites,
Customer Care Team

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Reviewed 23 October 2018

This is a nice and friendly hotel. The staff was very kind and helpfull. We enjoyed the stay. Nice beds with covers instead of blanket. We slept like a baby!
Easy to find but not a noisy hotel. Good restaurants just accross the street.

Date of stay: October 2018
Trip type: Travelled with friends
Thank MiekeSlagter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mission Inn, responded to this reviewResponded 25 October 2018

Dear Guest, We are very pleased that our property suited your needs so well, and that you enjoyed your stay with us. We hope to welcome you back for another great stay the next time you're in the area!

Kind Regards,
Mission Inn and Suites,
Customer Care Team

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Reviewed 22 October 2018

My First time at the Mission Inn and I enjoyed my stay. The front desk staff was friendly and helpful. I had a problem with my TV and the night staff changed out a cable immediately and it was fixed. The room was large with Micro and refrigerator, full tub/shower combo, granite countertop, and the bed was comfy. The breakfast room is upstairs above the office; I don't think there is an elevator. They had coffee/tea, milk,juice, hard boiled eggs, toast, english muffins and mini-muffins, along with yogurt and fresh fruit. There is a Starbucks across the street in the Safeway and an independant Starbucks store a couple of blocks away on Mission Street. There is a Yogurtland frozen yogurt shop across the street and a couple of blocks away is a very nice, good sized Community Grocery store that had a very nice organic fruit and well and the usual stuff and also prepared foods. We ate at the Mission BBQ about a 1/4 mile away. I discovered there is a small combo plate called the Westside Comb plate that isn't on the menu. It has small portions of your choice of 3 meats, 1 side and a piece of grilled bread for $10, which was very good. I would stay here again. Many thanks to the front desk staff!

Room tip: #139 is away from the street and very quiet.
Date of stay: October 2018
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank bintraveling2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Mission Inn, responded to this reviewResponded 23 October 2018

Dear Guest, Thanks for your comments. We are so pleased that you found our hotel to be a nice place to stay. We are also glad that our hotel impressed you enough that you would stay with us again. We enjoy providing a great experience for all kinds of travelers, and we are very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.

Kind Regards,
Mission Inn and Suites,
Customer Care Team

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